Author Topic: HELP: locked phone, anti-theft uninstalled, pin doesn't work  (Read 2834 times)

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HELP: locked phone, anti-theft uninstalled, pin doesn't work
« on: September 23, 2015, 06:19:50 AM »
Hi,

I changed the SIM yesterday and the phone is now locked. I wrote to android@avast.com with the IMEI but no reply
avast has been uninstalled over a month ago from my phone so i dont know why it's making a mess for me now.
the pin was sent to my mom and she messaged it back to me (i can use the phone for a minute before it locks) and none of the pins worked. i would input the 6 digit number and click return but nothing happens. i'm entering the pin within the 30 minute period.
i got an email from avast acknowledging the SIM change but the phone is still locked:
The SIM card or phone number data of your device SM-G900H has been updated.
Owner:
Old IMSI: 415039502023437
New IMSI: 429020210561334

What can i do here. I URGENTLY need my phone as everything is on it and i'm traveling. I don't even have avast installed and the phone was not in the devices (i now removed the pc as a device too because i really dont want to use avast anymore). i just need my phone back!

thanks,

Offline Asyn

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Re: HELP: locked phone, anti-theft uninstalled, pin doesn't work
« Reply #1 on: September 23, 2015, 07:59:38 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: HELP: locked phone, anti-theft uninstalled, pin doesn't work
« Reply #2 on: September 29, 2015, 07:56:01 PM »
I have the same problem - after I changed the sim card, the siren went off and the phone was locked. None of the pins that were sent to my security contact work. I cannot unlock my phone. Please help!! I need it urgently and don't know what to do!

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Re: HELP: locked phone, anti-theft uninstalled, pin doesn't work
« Reply #3 on: September 30, 2015, 06:34:45 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0