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Author Topic: Can't remove Avast IS with avastclear  (Read 4914 times)

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Can't remove Avast IS with avastclear
« on: September 28, 2015, 10:00:58 AM »
"the stub cannot run installer / updater executable 'C:\Program Files\ Avast Software\ Avast\setup\Sfx\instup.exe' (code 0x3)"
Help please
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Offline Asyn

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Re: Can't remove Avast IS with avastclear
« Reply #1 on: September 28, 2015, 10:03:34 AM »
- Which version of AIS..?
- OS..? (32/64 Bit..? - which SP..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Can't remove Avast IS with avastclear
« Reply #2 on: September 28, 2015, 10:14:33 AM »
- 2014.9.0.2021
- Windows 10 (64)
- No
- No
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Offline Asyn

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Re: Can't remove Avast IS with avastclear
« Reply #3 on: September 28, 2015, 10:15:29 AM »
Did you run the tool in safe mode..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Can't remove Avast IS with avastclear
« Reply #4 on: September 28, 2015, 10:17:07 AM »
Yes
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Re: Can't remove Avast IS with avastclear
« Reply #5 on: September 28, 2015, 10:19:13 AM »
Redownload and try again: https://www.avast.com/uninstall-utility
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Can't remove Avast IS with avastclear
« Reply #6 on: September 28, 2015, 10:21:18 AM »
did not help
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Offline Asyn

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Re: Can't remove Avast IS with avastclear
« Reply #7 on: September 28, 2015, 10:22:06 AM »
Might be a bug, wait for one of the devs and/or submit a ticket: https://support.avast.com/Tickets/Submit
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Be Secure

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Re: Can't remove Avast IS with avastclear
« Reply #8 on: September 28, 2015, 11:09:55 AM »
Quote from: Артем21 on September 28, 2015, 10:00:58 AM
"the stub cannot run installer / updater executable 'C:\Program Files\ Avast Software\ Avast\setup\Sfx\instup.exe' (code 0x3)"
Help please
R you try to repair avast! then try https://www.avast.com/uninstall-utility :)
« Last Edit: September 28, 2015, 11:25:39 AM by Be Secure »
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Re: Can't remove Avast IS with avastclear
« Reply #9 on: September 28, 2015, 11:28:19 AM »
Quote from: Be Secure on September 28, 2015, 11:09:55 AM
Quote from: Артем21 on September 28, 2015, 10:00:58 AM
"the stub cannot run installer / updater executable 'C:\Program Files\ Avast Software\ Avast\setup\Sfx\instup.exe' (code 0x3)"
Help please
R you try to repair avast! then try https://www.avast.com/uninstall-utility :)

How can i repair my avast?
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Offline Be Secure

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Re: Can't remove Avast IS with avastclear
« Reply #10 on: September 28, 2015, 11:37:34 AM »
Quote from: Артем21 on September 28, 2015, 11:28:19 AM
Quote from: Be Secure on September 28, 2015, 11:09:55 AM
Quote from: Артем21 on September 28, 2015, 10:00:58 AM
"the stub cannot run installer / updater executable 'C:\Program Files\ Avast Software\ Avast\setup\Sfx\instup.exe' (code 0x3)"
Help please
R you try to repair avast! then try https://www.avast.com/uninstall-utility :)

How can i repair my avast?
Go to control panel>click uninstall a program> click avast! internet security>and then click on Repair option then restart your pc few times and then run avast!clean.
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Re: Can't remove Avast IS with avastclear
« Reply #11 on: September 28, 2015, 12:07:42 PM »
When i click delete avast IS in control panel, i see a message in my task bar
"you can not run this application on this computer
avast does not work in this windows version
"
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Offline Be Secure

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Re: Can't remove Avast IS with avastclear
« Reply #12 on: September 28, 2015, 12:18:29 PM »
Quote from: Артем21 on September 28, 2015, 12:07:42 PM
When i click delete avast IS in control panel, i see a message in my task bar
"you can not run this application on this computer
avast does not work in this windows version
"
You have a VERY old version of avast! IS2014.That does not support windows10,Pls update your avast! program version to new version AVAST 2015 R4 (build number 2015.10.3.2233) from this link:http://files.avast.com/iavs9x/avast_internet_security_setup.exe
« Last Edit: September 28, 2015, 12:42:49 PM by Be Secure »
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Re: Can't remove Avast IS with avastclear
« Reply #13 on: September 28, 2015, 12:31:51 PM »
After i run the app from your link, i see the error from my first post and the message from my last post ))
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Offline Be Secure

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Re: Can't remove Avast IS with avastclear
« Reply #14 on: September 28, 2015, 12:38:10 PM »
Quote from: Артем21 on September 28, 2015, 12:31:51 PM
After i run the app from your link, i see the error from my first post and the message from my last post ))
Pls see#12 reply and update your program.What app from my link you talking about?And see the blog post of avast! https://blog.avast.com/2015/05/06/support-for-older-avast-windows-consumer-version-will-end/
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