Author Topic: Avast message: Avast needs to restart the computer. how to disable  (Read 15687 times)

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Offline sbronsge

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Hello Avast!

A short question.
Sometimes I see avast saying: The computer needs to be restarted.

Ive tried the setting:
program settings\update basic\details\ ask for reboot when needed - turned off.
and also the "silence mode" setting.

I understand that after updating the program, the computer needs to be restarted (see later in this call).

My problem is that avast wants to restart the computer every day, so it seems avast tries to update every 240 minutes.

Kind Regards,
Stefan
« Last Edit: November 30, 2005, 12:59:29 PM by sbronsge »

Offline alanrf

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #1 on: November 27, 2005, 09:50:13 PM »
Another user reported the same problem recently.

In her case she had the Outlook/Exchange provider of avast activated but did not have the Outlook product (not to be confused with Outlook Express) installed.

When she turned off the Outlook/Exchange provider the requests for restarting the system from avast stopped.

Any chance your situation may be similar?

Offline sbronsge

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #2 on: November 27, 2005, 09:58:43 PM »
Thanks for responding SO fast.

Every provider is activated in avast, also outlook. Outlook XP and Outlook express are both used on the system.

Offline alanrf

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #3 on: November 27, 2005, 10:11:59 PM »
in the "On Acess Scanner" screen which lists all of the providers, if you check the status line under the name of each provider does it give as the status for every provider:

The provider is currently running



 

Offline Lisandro

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #4 on: November 28, 2005, 02:30:55 AM »
Sometimes, operating system restart needed by avast message could be solved, in some systems, by deleting the file <avast>\setup\reboot.txt
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Offline sbronsge

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #5 on: November 28, 2005, 10:02:51 AM »
thanks I will try this tonight.

However, the best solution is a registry(?) key or an .ini file to disable avast restarting messages.

I just dont want the AVAST! restart message displayed.

Offline sbronsge

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #6 on: November 28, 2005, 10:45:10 AM »
isnt it possible in avast to disable the restart messages, WITHOUT restarting?

Kind Regards,
Stefan


« Last Edit: November 28, 2005, 01:22:00 PM by sbronsge »

Offline Lisandro

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #7 on: November 28, 2005, 06:54:51 PM »
isnt it possible in avast to disable the restart messages, WITHOUT restarting?
Just once? Won't hurt that much...
I suggest you disable avast (stop all providers), delete the file and boot.
After than, enable the providers again.
I'm not saying this will solve, just that it's a way to get it...
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Offline sbronsge

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #8 on: November 28, 2005, 11:08:03 PM »
Sorry but I need to reboot the computer every evening. This is going on since more then a week already.

There is no reboot.txt in my avast\setup folder, but ive removed all txt files in this folder and told what you said, hope it helps.
Thanks for the effort.

Kind Regards.,
Stefan

Offline kubecj

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #9 on: November 29, 2005, 01:17:21 AM »
Avast doesn't ask to restart the computer without a reason. That reason should be found somewhere in setup.log file. Try to search it for 'reboot' string and paste the corresponding chunks here.
Jindrich Kubec

Offline sbronsge

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #10 on: November 29, 2005, 09:57:26 PM »
22:11:50 min/gen  Started: 27.11.2005, 22:11:50
22:11:50 min/gen  Running setup_av_pro-2db (731)
22:11:50 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
22:11:50 vrb/sys  Computer WinName: ATHLON3700
22:11:50 min/sys  Windows Net User: ATHLON3700\Steve
22:11:50 min/gen  Cmdline: /downloadpkgs /noreboot /verysilent
22:11:50 vrb/gen  DldSrc set to inet
22:11:50 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
22:11:50 min/gen  Old version: 2db (731)
22:11:50 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
22:11:50 vrb/sys  Computer DnsName: athlon3700
22:11:50 vrb/sys  Computer Ip Addr: 192.168.5.10
22:11:50 nrm/int  SYNCER: Type: use IE settings
22:11:50 nrm/int  SYNCER: Auth: another authentication, use WinInet
22:11:50 vrb/pkg  Part prg_av_pro-2db is installed
22:11:50 vrb/pkg  Part vps-54705 is installed
22:11:50 vrb/pkg  Part news-44 is installed
22:11:50 vrb/pkg  Part setup_av_pro-2db is installed
22:11:50 min/gen  Old version: 2db (731)
22:11:51 vrb/fil  SetExistingFilesBitmap: 728->143->143
22:11:51 min/gen  GUID: 0e01d224-def2-461b-aaf1-8dfe69c451b3
22:11:51 nrm/gen  Server definition(s) loaded for 'main': 34 (maintenance:0)
22:11:51 nrm/gen  SelectCurrent: selected server 'Download3 AVAST server' from 'main'
22:11:51 nrm/gen  Server definition(s) loaded for 'main': 34 (maintenance:0)
22:11:51 nrm/gen  SelectCurrent: selected server 'Download20 AVAST server' from 'main'
22:11:51 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
22:11:51 vrb/pkg  LatestPartInfo: news = news-44
22:11:51 vrb/pkg  LatestPartInfo: program = prg_av_pro-2db
22:11:51 vrb/pkg  LatestPartInfo: setup = setup_av_pro-2db
22:11:51 vrb/pkg  LatestPartInfo: vps = vps-54705
22:11:51 vrb/pkg  FilterOutExistingFiles: 143 & 143 = 0
22:11:51 vrb/pkg  FilterOutExistingFiles: 143 & 143 = 0
22:11:53 nrm/pkg  vps: same as previous [054705]
22:11:53 vrb/pkg  FilterOutExistingFiles: 143 & 143 = 0
22:11:53 vrb/pkg  FilterOutExistingFiles: 143 & 143 = 0
22:11:53 nrm/pkg  Transferred files: 3
22:11:53 nrm/pkg  Transferred bytes: 30
22:11:53 nrm/pkg  Transfer time: 771 ms
22:11:53 vrb/fil  NeedReboot=false
22:11:53 min/gen  Return code: 0x20000001 [Nothing done]
22:11:53 min/gen  Stopped: 27.11.2005, 22:11:53


17:48:23 min/gen  Started: 29.11.2005, 17:48:23
17:48:23 min/gen  Running setup_av_pro-2db (731)
17:48:23 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17:48:23 vrb/sys  Computer WinName: ATHLON3700
17:48:23 min/sys  Windows Net User: SYSTEM
17:48:23 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /tray 
17:48:23 vrb/gen  DldSrc set to inet
17:48:23 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
17:48:23 min/gen  Old version: 2db (731)
17:48:24 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17:48:24 vrb/sys  Computer DnsName: athlon3700
17:48:24 vrb/sys  Computer Ip Addr: 192.168.5.10
17:48:24 nrm/int  SYNCER: Type: use IE settings
17:48:24 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:48:24 vrb/pkg  Part prg_av_pro-2db is installed
17:48:24 vrb/pkg  Part vps-54705 is installed
17:48:24 vrb/pkg  Part news-44 is installed
17:48:24 vrb/pkg  Part setup_av_pro-2db is installed
17:48:24 min/gen  Old version: 2db (731)
17:48:24 vrb/fil  SetExistingFilesBitmap: 728->143->143
17:48:24 min/gen  GUID: 0e01d224-def2-461b-aaf1-8dfe69c451b3
17:48:24 nrm/gen  Server definition(s) loaded for 'main': 34 (maintenance:0)
17:48:24 nrm/gen  SelectCurrent: selected server 'Secondary ASW server' from 'main'
17:48:27 nrm/gen  Server definition(s) loaded for 'main': 34 (maintenance:0)
17:48:27 nrm/gen  SelectCurrent: selected server 'Download8 AVAST server' from 'main'
17:48:28 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
17:48:28 vrb/pkg  LatestPartInfo: news = news-44
17:48:28 vrb/pkg  LatestPartInfo: program = prg_av_pro-2db
17:48:28 vrb/pkg  LatestPartInfo: setup = setup_av_pro-2db
17:48:28 vrb/pkg  LatestPartInfo: vps = vps-54800
17:48:28 vrb/pkg  Part vps-54800 was set to be installed
17:48:28 vrb/pkg  Removed obsolete file part-vps-54705.vpu
17:48:28 vrb/pkg  FilterOutExistingFiles: 143 & 143 = 0
17:48:28 vrb/pkg  FilterOutExistingFiles: 143 & 143 = 0
17:48:28 vrb/pkg  IsFullOkay: vps-54800.vpu - not okay
17:48:30 vrb/pkg  IsFullOkay: vpsm-54800.vpu - not okay
17:48:30 vrb/pkg  IsFullOkay: vpsm-54800.vpu - not okay
17:48:30 vrb/pkg  IsFullOkay: vps-54800.vpu - not okay
17:48:30 vrb/pkg  IsFullOkay: vpsm-54800.vpu - not okay
17:48:30 vrb/pkg  IsFullOkay: vpsm-54800.vpu - not okay
17:48:31 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-54800-54700.vpu, returned 0x00000000
17:48:35 vrb/pkg  Diff ok, created: vps-54800.vpu
17:48:35 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-54800.vpu, returned 0x00000000
17:48:35 vrb/pkg  Removed obsolete file vpsm-54705.vpu
17:48:37 min/pkg  vps: needs to be updated [054800]
17:48:37 vrb/pkg  FilterOutExistingFiles: 143 & 143 = 0
17:48:37 nrm/pkg  Transferred files: 6
17:48:37 nrm/pkg  Transferred bytes: 12493
17:48:37 nrm/pkg  Transfer time: 2113 ms
17:48:37 vrb/int  Sending stats 'http://download8.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
17:48:37 vrb/fil  NeedReboot=false
17:48:37 min/gen  Return code: 0x20000000 [Something done]
17:48:37 min/gen  Stopped: 29.11.2005, 17:48:37


17:48:40 min/gen  Started: 29.11.2005, 17:48:40
17:48:40 min/gen  Running setup_av_pro-2db (731)
17:48:40 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
17:48:40 vrb/sys  Computer WinName: ATHLON3700
17:48:40 min/sys  Windows Net User: SYSTEM
17:48:40 min/gen  Cmdline: /refresh /noreboot /updatevps /verysilent /tray 
17:48:40 vrb/gen  Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
17:48:40 min/gen  Old version: 2db (731)
17:48:40 nrm/gen  SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17:48:41 nrm/int  SYNCER: Type: use IE settings
17:48:41 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:48:41 vrb/pkg  Part prg_av_pro-2db is installed
17:48:41 vrb/pkg  Part vps-54800 is installed
17:48:41 vrb/pkg  Part news-44 is installed
17:48:41 vrb/pkg  Part setup_av_pro-2db is installed
17:48:41 min/gen  Old version: 2db (731)
17:48:41 vrb/fil  SetExistingFilesBitmap: 728->143->143
17:48:41 min/gen  GUID: 0e01d224-def2-461b-aaf1-8dfe69c451b3
17:48:41 vrb/gen  Entering:UpdateInstallPackages
17:48:41 min/pkg  Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
17:48:41 vrb/pkg  LatestPartInfo: news = news-44
17:48:41 vrb/pkg  LatestPartInfo: program = prg_av_pro-2db
17:48:41 vrb/pkg  LatestPartInfo: setup = setup_av_pro-2db
17:48:41 vrb/pkg  LatestPartInfo: vps = vps-54800
17:48:41 vrb/pkg  FilterOutExistingFiles: 143 & 143 = 0
17:48:41 vrb/pkg  FilterOutExistingFiles: 143 & 143 = 0
17:48:41 vrb/pkg  ArePartsInstallable: 1
17:48:44 min/pkg  vps: updated [054800]
17:48:44 nrm/pkg  Transferred files: 0
17:48:44 nrm/pkg  Transferred bytes: 0
17:48:44 nrm/pkg  Transfer time: 0 ms
17:48:44 vrb/fil  NeedReboot=false
17:48:44 min/gen  Return code: 0x20000000 [Something done]
17:48:44 min/gen  Stopped: 29.11.2005, 17:48:44

Offline sbronsge

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #11 on: November 29, 2005, 10:13:04 PM »
Found something interesting: when pressing update ..program, I always need to restart avast!

Offline kubecj

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #12 on: November 29, 2005, 11:32:51 PM »
In the log above there are two operations:
a) void try to update
b) update of the vps database

there is nothing what may suggest that avast! should ask for reboot.
You should see that: 22:11:53 vrb/fil  NeedReboot=false
« Last Edit: November 29, 2005, 11:34:45 PM by kubecj »
Jindrich Kubec

Offline sbronsge

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #13 on: November 30, 2005, 11:06:51 AM »
Im not surprised that avast says that restarting is not needed in the setup.log because thats the way its configured now.. The issue is that the program is not working as it should, i.o.w. bug. In the .log file we see also the word "silent" again, which also means that the software shouldnt ask every day to restart the computer.
.. So there must be an error or configuration mismatch somewhere... Its not behaving as it should!

Ive tried the disabling of the providers that are not used, but this didnt help

I will remove avast and try reinstalling, I dont see another solution.
Registry keys will be deleted also, this to perform a CLEAN install.
A while ago AVAST! was working fine without any problem, the thing that was changed was the configuration of the providers and program settings. So I think the problem lies with a security or program setting/combination that does avast need to restart even when it shouldnt. I give this re-install a try. Its a pain in the ass because the security was tight configured.

Beside the restarting problem I still think Avast! is one of the best scanners around!
Thanks for all efforts guys
« Last Edit: November 30, 2005, 11:56:41 AM by sbronsge »

Offline Lisandro

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Re: Avast message: Avast needs to restart the computer. how to disable
« Reply #14 on: November 30, 2005, 12:12:33 PM »
The issue is that the program We see also the word "silent" again, which also means that the software shouldnt ask every day to restart the computer.
I'm not sure silent here means do not restart. I think it means that user won't be warned about the update (asked), there won't have screen pop-ups, etc.
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