Author Topic: How to get money back from 30 day money back guarantee?  (Read 10284 times)

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How to get money back from 30 day money back guarantee?
« on: September 30, 2015, 03:32:07 AM »
I ordered avast premier & avast cleanup , and after calling customer support and trying to troubleshoot, how do I proceed about getting refunded?

Offline Lisandro

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Re: How to get money back from 30 day money back guarantee?
« Reply #1 on: September 30, 2015, 03:41:08 AM »
1. For technical issues (installation and uninstallation, questions about the apps, etc.) use our forum, where other users can give you further help.
2. For sales and related matters, licenses renew, refunds, open a ticket: https://support.avast.com. Please, understand that the forum users can't address these issues.
The best things in life are free.

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Re: How to get money back from 30 day money back guarantee?
« Reply #2 on: October 17, 2015, 05:29:52 PM »
Good Luck.....I submitted a ticket 5 & 6 Oct for a refund. When I called digital river who sold the software & collected the fee they said I had to call Avast. Called Avast who said I had to contact billing, who couldn't find the ticket #'s even though I have a confirmation email and told me I had to call tech support who couldn't find the ticket # and said they really don't handle refunds. They provided a link to check on ticket status however that link is to submit another ticket which everyone says if you do submit another ticket it starts the entire refund process all over again. There has to be a better way for Avast to track and make this whole refund process smoother.
Its almost as if they make it difficult to cancel & refund the customer.

Offline bob3160

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Re: How to get money back from 30 day money back guarantee?
« Reply #3 on: October 18, 2015, 01:51:44 PM »
Good Luck.....I submitted a ticket 5 & 6 Oct for a refund. When I called digital river who sold the software & collected the fee they said I had to call Avast. Called Avast who said I had to contact billing, who couldn't find the ticket #'s even though I have a confirmation email and told me I had to call tech support who couldn't find the ticket # and said they really don't handle refunds. They provided a link to check on ticket status however that link is to submit another ticket which everyone says if you do submit another ticket it starts the entire refund process all over again. There has to be a better way for Avast to track and make this whole refund process smoother.
Its almost as if they make it difficult to cancel & refund the customer.
Post your ticket# here and we'll contact a Mod for some help. :)
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Re: How to get money back from 30 day money back guarantee?
« Reply #4 on: October 19, 2015, 02:15:45 AM »
Good Luck.....I submitted a ticket 5 & 6 Oct for a refund. When I called digital river who sold the software & collected the fee they said I had to call Avast. Called Avast who said I had to contact billing, who couldn't find the ticket #'s even though I have a confirmation email and told me I had to call tech support who couldn't find the ticket # and said they really don't handle refunds. They provided a link to check on ticket status however that link is to submit another ticket which everyone says if you do submit another ticket it starts the entire refund process all over again. There has to be a better way for Avast to track and make this whole refund process smoother.
Its almost as if they make it difficult to cancel & refund the customer.
Post your ticket# here and we'll contact a Mod for some help. :)

Ticket # FPT 109-96572 or QJA 660-68654............appreciate any help you can provide. Every dept I contacted direct me to another and no one can confirm refund ticket #'s are in the que or refund status.

Thank You...   

Offline bob3160

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Re: How to get money back from 30 day money back guarantee?
« Reply #5 on: October 19, 2015, 02:18:59 PM »
It's been reported. Please note more tickets doesn't mean quicker replies bit actually starts the cycle over again with each new ticket.

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Re: How to get money back from 30 day money back guarantee?
« Reply #6 on: October 20, 2015, 03:10:18 AM »
It's been reported. Please note more tickets doesn't mean quicker replies bit actually starts the cycle over again with each new ticket.

Received Avast email refund was being processed, refund confirmed this afternoon....Thanks for your assistance  8)

Offline bob3160

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Re: How to get money back from 30 day money back guarantee?
« Reply #7 on: October 20, 2015, 02:54:41 PM »
It's been reported. Please note more tickets doesn't mean quicker replies bit actually starts the cycle over again with each new ticket.

Received Avast email refund was being processed, refund confirmed this afternoon....Thanks for your assistance  8)
My pleasure. The free version of Avast is still a great product to keep your system safe and, getting a refund for that product has always been easy. :)
« Last Edit: December 05, 2015, 09:05:57 PM by bob3160 »
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Re: How to get money back from 30 day money back guarantee?
« Reply #8 on: December 05, 2015, 04:37:11 PM »
Can anyone help me with a refund request? I bought an Avast Cleanup 3yr license but I'm quite dissatisfied with it. Posted a ticket 4 days back, and no reply or update yet.

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Re: How to get money back from 30 day money back guarantee?
« Reply #9 on: December 05, 2015, 05:13:38 PM »
Can anyone help me with a refund request? I bought an Avast Cleanup 3yr license but I'm quite dissatisfied with it. Posted a ticket 4 days back, and no reply or update yet.
Be patient, it can take up to 7 business days.
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Re: How to get money back from 30 day money back guarantee?
« Reply #10 on: December 13, 2015, 09:26:31 PM »
Can anyone help me with a refund request? I bought an Avast Cleanup 3yr license but I'm quite dissatisfied with it. Posted a ticket 4 days back, and no reply or update yet.
Be patient, it can take up to 7 business days.

It's been 11 days now and still nothing. At this rate, I'm just worried they'll look into my request after 30 days have passed and tell me there's nothing they can do about it. Could someone please help out?

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Re: How to get money back from 30 day money back guarantee?
« Reply #11 on: December 13, 2015, 09:28:57 PM »
Quote
It's been 11 days now and still nothing. At this rate, I'm just worried they'll look into my request after 30 days have passed and tell me there's nothing they can do about it. Could someone please help out?
Post your ticket ID here


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Re: How to get money back from 30 day money back guarantee?
« Reply #12 on: December 13, 2015, 09:54:07 PM »
Quote
It's been 11 days now and still nothing. At this rate, I'm just worried they'll look into my request after 30 days have passed and tell me there's nothing they can do about it. Could someone please help out?
Post your ticket ID here

My ticket ID is #51057. Thanks a lot!

Offline bob3160

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Re: How to get money back from 30 day money back guarantee?
« Reply #13 on: December 13, 2015, 10:12:17 PM »
Quote
It's been 11 days now and still nothing. At this rate, I'm just worried they'll look into my request after 30 days have passed and tell me there's nothing they can do about it. Could someone please help out?
Post your ticket ID here

My ticket ID is #51057. Thanks a lot!
Reported. Now, please wait. don't send any more tickets. :)
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Re: How to get money back from 30 day money back guarantee?
« Reply #14 on: December 14, 2015, 11:32:31 PM »
Got an email saying my refund is being processed. Thanks a lot!