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Author Topic: Avast Mobile Security - No more updates since Oct 01.  (Read 3805 times)

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Avast Mobile Security - No more updates since Oct 01.
« on: October 04, 2015, 09:41:27 AM »
I'm sorry to say AMS has stopped updating the signature files of our five Android devices since Oct. 01.
A friend of ours, who lives about 60 kms away from us, experiences the same.
Apparently the Avast company is not aware of this very annoying and uninteresting phenomenon, which cripples ASM quite a lot.
Is something going wrong on the servers or what? We live in Belgium, Europe.
Will\Can this be fixed soon?

Thanks in advance,
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Offline Asyn

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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #1 on: October 04, 2015, 10:22:33 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #2 on: October 04, 2015, 10:41:20 AM »
Sorry, submitting a ticket, I don't get it...
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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #3 on: October 04, 2015, 11:48:29 AM »
Went looking there... Done!
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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #4 on: October 05, 2015, 10:47:36 PM »
I can confirm that the last automatic AMS-update to signature version 151001-00 occurred 4 days ago.
What's the matter? Has this anything to do with the recent AMS-update to version 4.0.7898?
Other users complain as well about this update delay in Google play store.
I would feel much safer if this bug would be fixed soon.
« Last Edit: October 05, 2015, 10:59:13 PM by Glocke »
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Offline Gopher John

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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #5 on: October 06, 2015, 03:33:44 AM »
I can confirm that AMS Free is not updating virus signatures; still standing at 151001-00 on all 3 Android devices.  My Samsung Tab S AMS updated to 4.0.7898 on Saturday, while our 2  Samsung Galaxy S5 (Verizon) just updated AMS version tonight. 
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AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner

Offline Filip Havlicek

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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #6 on: October 06, 2015, 08:55:35 AM »
Hi,

can you try manual update via Settings?

Filip
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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #7 on: October 06, 2015, 09:10:17 AM »
I tried the manual update over and over again. Only received the pop-up that no updates are available.
Are only a few users affected by this bug? I'd really like to know if anybody received newer signature updates than 151001-00. Then please post here.
« Last Edit: October 06, 2015, 09:14:15 AM by Glocke »
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Offline Filip Havlicek

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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #8 on: October 06, 2015, 09:21:42 AM »
Hi,

there seems to be some kind of synchronization problem on our servers. I'll try to get it fixed as soon as possible.

Filip
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Offline Filip Havlicek

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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #9 on: October 06, 2015, 10:46:06 AM »
Hi,

should be fixed now. Can you try again? Thanks.

Filip
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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #10 on: October 06, 2015, 12:48:02 PM »
Yes, virus signatures updated to version 151006-00 (5 hours ago) in the meantime.
Thanks a lot, Filip.  :)
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Offline Filip Havlicek

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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #11 on: October 06, 2015, 02:02:11 PM »
No problem, glad it's all working now :)

Filip
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Offline Gopher John

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Re: Avast Mobile Security - No more updates since Oct 01.
« Reply #12 on: October 06, 2015, 08:09:21 PM »
Confirmed.  AMS is now updating the VPS.
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AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner
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