Author Topic: Online content unavailable  (Read 47094 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Re: Online content unavailable
« Reply #45 on: October 08, 2015, 03:32:48 PM »
Just in case this starts up again I seemed to manage to get Avast to stay quiet by turning off all 3 resident shields (turned off till next restart only)

....this is why I use Avira on my own personal system...
« Last Edit: October 08, 2015, 03:34:44 PM by KHMittZA »

REDACTED

  • Guest
Re: Online content unavailable
« Reply #46 on: October 08, 2015, 03:34:23 PM »
Whole new problem for me regarding this issue...Now it states My Device has been disconnected and when I try to log in it tells me "we could not connect your device"

Edit: Tried opening Account tab and now I get "Unexpected Error..we are working on a solution"
« Last Edit: October 08, 2015, 03:39:24 PM by derikalena »

REDACTED

  • Guest
Re: Online content unavailable
« Reply #47 on: October 08, 2015, 03:40:34 PM »
The problem is not gone , and now says it was not possible to connect the device .

Offline MartinZ

  • Moderator
  • Advanced Poster
  • *
  • Posts: 1062
  • Product Manager
Re: Online content unavailable
« Reply #48 on: October 08, 2015, 03:49:48 PM »
Hi, both issues should be fixed now. Please try again. We apologize for the inconvenience.
« Last Edit: October 08, 2015, 03:56:44 PM by MartinZ »

REDACTED

  • Guest
Re: Online content unavailable
« Reply #49 on: October 08, 2015, 03:59:44 PM »
Hi, both issues should be fixed now. Please try again. We apologize for the inconvenience.

Tried logging in and it tells me "Server not responding, Please try again later"

REDACTED

  • Guest
Re: Online content unavailable
« Reply #50 on: October 08, 2015, 04:02:02 PM »
This retarded pile of crap is behaving itself again on this side.

REDACTED

  • Guest
Re: Online content unavailable
« Reply #51 on: October 08, 2015, 04:14:10 PM »
I was FINALLY able to get logged in, but Avast tells me my virus definitions are out of date even after I ran a manual update.
« Last Edit: October 08, 2015, 04:39:32 PM by derikalena »

Offline The Sniggler

  • Full Member
  • ***
  • Posts: 120
Re: Online content unavailable
« Reply #52 on: October 08, 2015, 04:28:15 PM »
Settings / Update says "connection not established" despite manual updates.
Other problem seems to be solved.

REDACTED

  • Guest
Re: Online content unavailable
« Reply #53 on: October 08, 2015, 04:34:17 PM »
Settings / Update says "connection not established" despite manual updates.

Similarly . And in the end I can not update the databases .

Offline beegolden

  • Full Member
  • ***
  • Posts: 132
Re: Online content unavailable
« Reply #54 on: October 08, 2015, 04:34:54 PM »
Settings / Update says "connection not established"

my update screen shows the same
Win 7 SP1 64-bit; Avast, Free

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 86822
  • No support PMs thanks
Re: Online content unavailable
« Reply #55 on: October 08, 2015, 04:50:07 PM »
Whilst my VPS version was up to date 151008-0 but the https://www.avast.com/virus-update-history page hasn't been updated it is still showing 151007-2 as the latest.

However, I did a manual update to see if I could replicate the problem, I was able to get a connection and it stated I had the latest VPS version.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: Online content unavailable
« Reply #56 on: October 08, 2015, 05:20:12 PM »
Whilst my VPS version was up to date 151008-0 but the https://www.avast.com/virus-update-history page hasn't been updated it is still showing 151007-2 as the latest.

However, I did a manual update to see if I could replicate the problem, I was able to get a connection and it stated I had the latest VPS version.

I get the identical info when I update, but when I view the security info on my.avast.com (viewing MY pc) it tells me otherwise and I don't know how to get that current

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 86822
  • No support PMs thanks
Re: Online content unavailable
« Reply #57 on: October 08, 2015, 05:39:28 PM »
I don't know if there is a problem in the display of the data on my.avast.com. Whilst I'm currently running the avast 2016 beta version, it is reporting my Virus Definitions as OK (check mark) the version is far from updated (151001-0). So it is incorrect in giving it a check mark as that would be out of date, when the main avast Update window shows the correct VPS 151008-0.

You could try an avast Repair and see if that resolves it - it has in the past resolved out of sync data on what is reported against what is actually there. This may or may not result in incorrect data reported to my.avast.com, such as it stating that SafeZone is on (when I uninstalled it).
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Glser

  • Newbie
  • *
  • Posts: 2
Re: Online content unavailable
« Reply #58 on: October 10, 2015, 04:02:43 PM »
I'm still getting 'online content is unavailable' for avast premium and for avast for mac.

Offline Gopher John

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2098
Re: Online content unavailable
« Reply #59 on: October 10, 2015, 10:32:23 PM »
I'm also getting "The online content is unavailable" when trying to connect to Account in the AvastUI, on 3 Windows 7 Pro SP1 laptops running AIS.  It does appear the the account is connected at some level because Overview in AvastUI gives the email address I used to sign up at my.avast.com and the points increment after a scan on any of my devices that are signed up.
AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner