Need help with Dymo CardScan & Avast

[REDACTED]

Hello! I have found that Avast {Free} is stopping the Dymo CardScan .COM plug-in for Outlook 2003 under Windows XP SP3 {yes, I'm running legacy software, so I need the old stuff} from running.  I've added the Cardscan folder path to the exclusion list, as well as "adxregistrator.exe" and "cspreload.exe" to the Deepscan and Hardened Mode exclusion lists.  I still can't get the .COM to load. I was wondering if anyone else had any additional suggestions for me?

Thank you.

[Simion]

It would appear the site is offline.

[REDACTED]

Hi - sorry for the confusion -- I wasn't referencing an actually website, but a '.com' Outlook plug-in from Dymo's cardscan software. - Al

[Simion]

Sorry, my mistake. Which numeric version of Avast Free are you using?

[REDACTED]

Hi - 10.4.2233 is the Avast version. Thank you. - Al

[Simion]

You're welcome. Why do you feel Avast is blocking the plugin? Do you get any pop-up? What happens if you disable all shields in Avast?

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Hi Simion  - I isolated it to Avast, since when I disabled the file system shield, I was able to get it to work.  At this point, I scanned in my stack of business cards with the file system shield off, thus completing the task, and then re-enabled it. So as to not waste anyone's time in the forum, that was the 'quick and dirty' fix - and while it was off, I made sure not to click on any foreign '.exe' files   Thanks again for your help. - Alfred.

[Simion]

You're welcome, Alfred. It seems strange that you're not getting an alert from Avast, but try adding the exclusion(s) as per the page below. Afterwards. be sure to disable all shields, then immediately re-enable them.

http://www.getavast.net/support/managing-exceptions

[REDACTED]

Great - thanks again for your time!

[Simion]

You're welcome.