Good day, fellow avast! users. Let me begin by telling you that this is the third time I've had this issue. The issue is simply this: the avast! interface will not open, either by clicking on the taskbar icon in the bottom-right or by clicking on the desktop shortcut. It does not respond to any of my input.
I have contacted technical support about this issue twice. Both times, I was told to re-install avast! and call back if I had further problems. I have also tried repairing avast! by going to Control Panel, selecting avast!, selecting "change" and selecting "repair", and it hasn't resolved the issue. It seemed to do nothing, in fact.
As far as I know, I have the latest version of avast!, but this happened at least one program update previously, too. I'm using an HP Compaq with a duo-core processor, 2 GBs of RAM and Windows 7 Professional. I also use a program called Sandboxie to browse the net as an extra layer of defense.
The avast! Online Security extension is still functioning in Google Chrome, but avast!, itself, simply won't open or respond to any input. I scan my computer regularly with avast! and Malwarebytes, and my scans come back clean. I am not experiencing any symptoms of malware on my computer, either: no pop-ups, no internet connection issues, etc.
I have two separate qustions.
1) What could be causing this?
2) What steps can I take to resolve it and prevent it from happening again?