Author Topic: 'Online content is unavailable'  (Read 25156 times)

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Offline bob3160

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Re: 'Online content is unavailable'
« Reply #30 on: November 22, 2015, 03:49:33 PM »
I don't have any problems but, I'm not using any Host file lists to do any blocking.
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Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #31 on: November 23, 2015, 05:24:51 PM »
The latest response I got today to my ticket about this is below.

Quote
Hello,

Thank you for your feedback.

This issue has been already resolved by fixing temporal server outage.


Best Regards,

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Offline bob3160

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Re: 'Online content is unavailable'
« Reply #32 on: November 23, 2015, 06:17:11 PM »
The latest response I got today to my ticket about this is below.

Quote
Hello,

Thank you for your feedback.

This issue has been already resolved by fixing temporal server outage.


Best Regards,

The question is did you try it and is your problem now solved ???
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Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #33 on: November 23, 2015, 06:20:55 PM »
The latest response I got today to my ticket about this is below.

Quote
Hello,

Thank you for your feedback.

This issue has been already resolved by fixing temporal server outage.


Best Regards,

The question is did you try it and is your problem now solved ???

Yes, read my previous posts above which stated that. ??? The question is, if it was only a server issue, why did temporarily renaming the hosts file allow the connection?  If it was an entry in the hosts file that caused it, why wouldn't reinstating the hosts file block it again?
« Last Edit: November 23, 2015, 06:24:48 PM by Gopher John »
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khalid.jones@gmail.com

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Re: 'Online content is unavailable'
« Reply #34 on: December 01, 2015, 03:28:31 PM »
Obviously this isn't fixed as i'm having this problem right this minute.

knutedunrvnyet@gmail.com

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Re: 'Online content is unavailable'
« Reply #35 on: December 01, 2015, 09:21:05 PM »
My Avast sub expired because I could not register, due to this same issue. So I just reinstalled Avast again. This is why I am able to post this now, in this forum. I am not computer savvy enough to hunt down MVPS or whatever. Seems like Avast offers excellent protection, however!  [XP Home]

Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #36 on: December 20, 2015, 07:07:13 PM »
I don't know the answer to your question, but maybe Asyn can help us.
I have send a pm.
Hi guys, I only know that MVPS HOSTS file can interfere.
No idea which IPs need to be whitelisted, though. Sorry.

Today, when I wasn't automatically logged into the Avast forums as is usual but was connected to my.avast.com via the AvastUI (I could check my various devices), I clicked to log into Avast forums.  I noticed that it wouldn't fully load as it attempted to connect to my.avast.com.  I use NoScript in Firefox, and hadn't specifically allowed googletag scripts.  In checking MVPS hosts file, there are 2 entries.

0.0.0.0 www.googletagservices.com
0.0.0.0 www.googletagmanager.com

Evidently, full access to these 2 domains is necessary only to log into my.avast.com.  Once the login is successful, there is no more need for access to those domains.  If one doesn't log out, normally one will still have full access to my.avast.com.
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Offline DavidR

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Re: 'Online content is unavailable'
« Reply #37 on: December 20, 2015, 08:12:51 PM »
I use NoScript, but I don't allow googletagmanager.com to specifically run scripts on the my.avast.com. And I have no problem connecting.

There is no entry for googletagservices.com in my NoScript list, see image.

I don't use MVPS hosts, so it would only be NoScript blocking in my case and it isn't.

I never log out from my.avast.com.

Note: HOSTS file information, the 0.0.0.0 (a.k.a. 127.0.0.1 home) in the HOSTS file is essentially blocking those two, when any connection is attempted to the two domains the HOSTS file says look in the local IP Home and obviously it isn't there, thus blocked.
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Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #38 on: December 21, 2015, 01:15:43 AM »
I don't log out of Avast forums nor my.avast.com.  In the AvastUI when going to Accounts one essentially must log into my.avast.com.

For whatever reason, when I visited Avast forums this morning I was not shown as logged in as I normally am.  When I tried to log in and couldn't is when I noticed the googletags domains in NoScript which gave me the hint to check for those domains in MVPS host file.  Perhaps the login doesn't need for those domains to use scripting but it does require access to the domains to log in.  When the hosts file is active with those 2 lines access is effectively blocked, so no login can occur.  Once logged in, there seems to be no further need for googletag domains.
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Offline DavidR

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Re: 'Online content is unavailable'
« Reply #39 on: December 21, 2015, 01:32:46 AM »
For me if I open the UI account (which is rare, I prefer to use my browser) for the most part it just connects automatically.

There have been occasions in the past when trying to connect to your account from the UI some get the 'Online content is unavailable.' This may just be a server issue, when using the UI as I generally don't get this using my browser.

I know recently (a few days ago) I opened the forum but wasn't logged in, but I did so using my.avast.com not the forum logon. I then refreshed the forum page and I was logged on. Certainly weird
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Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #40 on: December 21, 2015, 02:41:17 AM »
Earlier in this thread, I'd opened a ticket about "online content is unavailable".  The end result was that there was a server problem.

However, it wasn't resolved until I Rednose mentioned Asyn stating that MVPS hosts caused at least part of the issue.  Disabling MVPS hosts temporarily and logging in with AvastUI fixed the problem.  Reinstating MVPS hosts does not impede using AvastUI after login.  I'm able to access my account/devices as I remain logged in.

My only purpose in posting the googletag domains was that was a question from Lisandro about what entries might be causing the login problem.

For me, the issue is resolved.
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Offline Rednose

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Re: 'Online content is unavailable'
« Reply #41 on: December 21, 2015, 03:01:28 AM »
I don't know the answer to your question, but maybe Asyn can help us.
I have send a pm.
Hi guys, I only know that MVPS HOSTS file can interfere.
No idea which IPs need to be whitelisted, though. Sorry.

Today, when I wasn't automatically logged into the Avast forums as is usual but was connected to my.avast.com via the AvastUI (I could check my various devices), I clicked to log into Avast forums.  I noticed that it wouldn't fully load as it attempted to connect to my.avast.com.  I use NoScript in Firefox, and hadn't specifically allowed googletag scripts.  In checking MVPS hosts file, there are 2 entries.

0.0.0.0 www.googletagservices.com
0.0.0.0 www.googletagmanager.com

Evidently, full access to these 2 domains is necessary only to log into my.avast.com.  Once the login is successful, there is no more need for access to those domains.  If one doesn't log out, normally one will still have full access to my.avast.com.

Interesting follow-up, thnx for the information :)

Greetz, Red.
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Offline bob3160

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Re: 'Online content is unavailable'
« Reply #42 on: December 21, 2015, 02:46:30 PM »
It's also one of the reasons I don't mess around with the host file.
Great as long as there aren't any problems. When there is a problem,
it brings another object into the troubleshooting scene.
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Offline Gopher John

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Re: 'Online content is unavailable'
« Reply #43 on: December 21, 2015, 03:08:21 PM »
It's also one of the reasons I don't mess around with the host file.
Great as long as there aren't any problems. When there is a problem,
it brings another object into the troubleshooting scene.

It's true that in this case the hosts file entries did cause part of the problem.  The problem was caused in part by Avast's reliance on Google for login.  Avast is too much in bed with Google.  The hosts file is an excellent part of protection.
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Re: 'Online content is unavailable'
« Reply #44 on: January 08, 2016, 03:12:31 PM »
Same issue for centuries.(Avast 2016)
It just keep loading and loading, leading to a picture of wire.
Strangely, there is nothing wrong with the browser at all here.  I cannot only sign in via Avast UI.
But the most marvelous, breath-taking, jaw-dropping, weird thing is that I can register via UI in a blink with a new email address and failed to sign in anew.
Is the issue same as yours?
« Last Edit: January 08, 2016, 03:32:04 PM by Kuroneko98765 »