Author Topic: support.avast.com - new interface and platform  (Read 21628 times)

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Offline bob3160

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Re: support.avast.com - new interface and platform
« Reply #15 on: October 31, 2015, 02:33:09 PM »
This entire process of going through links to get a refund sucks!  The phone vendor Digital River  is useless, and have us go to the Avast link to submit a ticket.  Then you often get to this page and it is unavailable.  I finally was able to get through and type something, but god knows when I'll get a response!   They can ignore you, and you cannot even complain about it, because Avast will not allow you to speak to them.  DR has no control over billing, so a customer is screwed.  Horrible customer service!
The fastest way to get help is to contact Avast directly:
https://support.avast.com/support/tickets/new
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Offline Lisandro

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Re: support.avast.com - new interface and platform
« Reply #16 on: October 31, 2015, 08:12:00 PM »
Avast link to submit a ticket.  Then you often get to this page and it is unavailable.
Strange... Seems available. Maybe a temporary issue?
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Offline DavidR

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Re: support.avast.com - new interface and platform
« Reply #17 on: October 31, 2015, 08:28:29 PM »
I had a problem connecting to the https://support.avast.com/support/tickets/new support ticket page.

Though disabling https scanning and stopping the web shield and then restarting the web shield seems to have resolved that issue.
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Offline bob3160

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Re: support.avast.com - new interface and platform
« Reply #18 on: October 31, 2015, 08:55:36 PM »
No problem here:
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Offline DavidR

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Re: support.avast.com - new interface and platform
« Reply #19 on: October 31, 2015, 08:58:21 PM »
No problem here:
<snip image>

Remember I have been having a lot of grief with https browsing since 10.4.x through to 11.1.2240.

I have just visited it now without issue.
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Offline Lisandro

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Re: support.avast.com - new interface and platform
« Reply #20 on: November 01, 2015, 11:54:10 AM »
I had a problem connecting to the https://support.avast.com/support/tickets/new support ticket page.

Though disabling https scanning and stopping the web shield and then restarting the web shield seems to have resolved that issue.
Nothing here... Everything working fine...
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Offline Para-Noid

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Re: support.avast.com - new interface and platform
« Reply #21 on: November 14, 2015, 09:40:49 PM »
Just a suggestion, please place a notice/warning that the phone support is provided by a "contracted third party"
and is not owned nor is it operated by avast.
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Offline bob3160

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Re: support.avast.com - new interface and platform
« Reply #22 on: November 14, 2015, 10:39:35 PM »
Just a suggestion, please place a notice/warning that the phone support is provided by a "contracted third party"
and is not owned nor is it operated by avast.
Sorry but all the warnings :o  in the world don't help if it's advertised on the Avast website.  :'(
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Offline schmidthouse

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Re: support.avast.com - new interface and platform
« Reply #23 on: November 14, 2015, 10:46:27 PM »
Just a suggestion, please place a notice/warning that the phone support is provided by a "contracted third party"
and is not owned nor is it operated by avast.
Sorry but all the warnings :o  in the world don't help if it's advertised on the Avast website.  :'(

Agreed, and given the fact many of us have been advocating for avast to change it's strategy here for well over 2 years, I think it may be our concerns/complaints/suggestions are in vain. :-\
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Offline bob3160

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Re: support.avast.com - new interface and platform
« Reply #24 on: November 14, 2015, 10:59:03 PM »
Just a suggestion, please place a notice/warning that the phone support is provided by a "contracted third party"
and is not owned nor is it operated by avast.
Sorry but all the warnings :o  in the world don't help if it's advertised on the Avast website.  :'(

Agreed, and given the fact many of us have been advocating for avast to change it's strategy here for well over 2 years, I think it may be our concerns/complaints/suggestions are in vain. :-\
We can make suggestions. We aren't Avast and they ultimately make the final decisions. They may not always be the same as ours. :)
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Offline schmidthouse

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Re: support.avast.com - new interface and platform
« Reply #25 on: November 14, 2015, 11:11:32 PM »
Just a suggestion, please place a notice/warning that the phone support is provided by a "contracted third party"
and is not owned nor is it operated by avast.
Sorry but all the warnings :o  in the world don't help if it's advertised on the Avast website.  :'(

Agreed, and given the fact many of us have been advocating for avast to change it's strategy here for well over 2 years, I think it may be our concerns/complaints/suggestions are in vain. :-\
We can make suggestions. We aren't Avast and they ultimately make the final decisions. They may not always be the same as ours. :)

That is true Bob  ;)
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**HP Compaq 8510p LT W10 Pro 1903 64Bit/1TB HD/8GB Ram/Avast Premier BETA 19.9.2394 /VS 5.02(WC)/ASB beta/Secureline b 5.5/SANDBOXIE/Prey Project 
     
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Offline Michael660

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Re: support.avast.com - new interface and platform
« Reply #26 on: December 10, 2015, 02:41:52 PM »
Been waiting 2 days and 14 hours after I a submitted ticket to see why my email address isn't being accepted so I can update my payment information, which meant my auto renew was cancelled and I have no antivirus. Is it worth calling the support line, or should I hold steady?

Offline CraigB

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Re: support.avast.com - new interface and platform
« Reply #27 on: December 10, 2015, 02:48:48 PM »
Be patient, 5 to 7 days is the suggested reply time.

Offline bob3160

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Re: support.avast.com - new interface and platform
« Reply #28 on: December 10, 2015, 02:53:25 PM »
Be patient, 5 to 7 days is the suggested reply time.
I wouldn't call the helpline. They actually can't help you on this issue and, that help comes from a third party.  :(
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Offline s.millar

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Re: support.avast.com - new interface and platform
« Reply #29 on: January 09, 2016, 10:45:17 PM »
Hi.....is it possible to get anyone from Avast to answer concerns? Submitted an support request on 28th December last year and despite an automated acknowledgment advising 24 hour response on Ticket Number 112514....nearly 2 weeks later....NOTHING! Online reviews and forums are full of similar problems. Non existent customer support doesn't inspire confidence to proceed beyond trial period and looks like it will have to be my credit card company that take it on board since Avast seem to just ignore customers once they have credit card details. After years of using Avast Free and upgrading to their so called 'Premier' service I am shocked to find such poor customer service....sign of the times maybe?