Author Topic: Avast support site hacked?  (Read 2418 times)

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Avast support site hacked?
« on: October 12, 2015, 03:39:40 PM »
Hi,

I just tried to reply to an ongoing support incident (via Chrome on Win8) and received this when I clicked on the link in the email:

Here's most of the the link:
https://support.avast.com/index.php?/Tickets/Ticket/View/<removed for privacy>

"Attackers might be trying to steal your information from support.avast.com (for example, passwords, messages, or credit cards). NET::ERR_CERT_COMMON_NAME_INVALID"
"This server could not prove that it is support.avast.com; its security certificate is from *.freshdesk.com. This may be caused by a misconfiguration or an attacker intercepting your connection.Your connection is not private"

I'm not going override Chrome's security at this time.
What's up with this?

Thanks . . .

Offline lukas.hasik

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Re: Avast support site hacked?
« Reply #1 on: October 12, 2015, 06:05:21 PM »
@brcobrem - your ticket is still in our old system (https://forum.avast.com/index.php?topic=177577.0).  Can you reply to this ticket via email?
The message is caused by missing "correct" certificate. We are working on resolution. However the link http://support.avast.com/index.php?/Tickets/Ticket/View/...  lead nowhere now :( Look at https://forum.avast.com/index.php?topic=177577.0 for more details
Quality is also a feature.

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Re: Avast support site hacked?
« Reply #2 on: October 16, 2015, 04:30:40 PM »
i got the same problem. i am still awaiting for a resolution of this issue

Offline DavidR

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Re: Avast support site hacked?
« Reply #3 on: October 16, 2015, 05:08:18 PM »
i got the same problem. i am still awaiting for a resolution of this issue

With no information other than your comment above, it will be difficult to help.

When did you submit your ticket ?

If you have your support ticket ID - if so please post it ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security