Author Topic: unable to locate... (but google can) ?  (Read 2529 times)

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Offline marco.tonoli

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unable to locate... (but google can) ?
« on: October 16, 2015, 01:02:27 PM »
Hi,
installed avast antivirus and anti thief. chek communication seem ok but when go work i'm check location and is old.
communication data is old
tried to locate response "nable to locate"
used google device manager get position immediatly

the phone is a honor 3c standard, no root, very simple installation.

how to investigate and resolve this ?
thanks

Offline Tereza V.

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Re: unable to locate... (but google can) ?
« Reply #1 on: October 19, 2015, 08:59:37 AM »
Hi, sometimes it might take a while till the device gets precise location.
However, once acquired, it should be available to all apps.

Have you had GPS problems with any other apps?
 

Offline marco.tonoli

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Re: unable to locate... (but google can) ?
« Reply #2 on: October 19, 2015, 09:15:33 AM »
phone has not gps problem, but i think is not a gps location problem, avast anti thief or avast antivirus is unable to contact phone. the data on avast web site are not updated.

for example, in this moment on the avast web page my s4 has a "last communication" at 28 minuts ago, my honor is 14 hour (and probably is because yesterday i make some test).... seem avast app is unable to contact or be contacted to web, but phone is uder wifi and/or data comunication always on.

Offline Tereza V.

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Re: unable to locate... (but google can) ?
« Reply #3 on: October 19, 2015, 09:30:55 AM »
Can you try to re-log to MyAvast?

Offline marco.tonoli

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Re: unable to locate... (but google can) ?
« Reply #4 on: October 19, 2015, 10:31:59 AM »
i do not understand. relog you mean re registration or re-accesso to web site?  web site access not a problem, re-registration i can try but not now.

Offline Tereza V.

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Re: unable to locate... (but google can) ?
« Reply #5 on: October 19, 2015, 06:18:42 PM »
I mean to simply log out and then log in to your account on my.avast.com, please let me know, if it helped, thanks.