About long use Avast free

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How long can I use Avast free.
 The registration from 21.05.2015 told me: 7. Click "OK" – your license key is now inserted and your avast! antivirus software can now be used free of charge for a further 12 months.
On 16th October 2015 my Avast does not work and it freezes my PC.
 My Avast is currently registered.
I do not know why my Avast account has expired.
How long can I use Avast free.
Help please

argirodes   

 

[DavidR]

Check that your system date is correct, adjust as required.

If correct try a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and select Repair, click next and follow.

Vista, win7 or later - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.

This has in the past resolved this out of sync issue between reported and actual data.

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 I did that on 16th October 2015 and successfully solved the problem.(OS - Xp)
The morning of 17 October 2015 the problem is back.
Repair program as the day before is impossible. (Click on the "Repair" and nothing happened).
Thank you for your support level.

argirodes

[DavidR]

If you haven't tried it, I would suggest a clean reinstall of avast free.
Download - http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe and save it to your hard disk.

- Download the avast! Uninstall Utility, avastclear.exe http://files.avast.com/iavs9x/avastclear.exe and save it to your HDD.

• 1. Now uninstall avast! - using add remove programs/Programs & Features, if you can't do that start from the next step, reboot.
• 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), once complete reboot into normal mode.
• 3. install the latest version, reboot.

[REDACTED]

I forgot to write that I use Avast free for the past 5 years. There has never been any problems. Now in my Avast account I have a message that my license has expired and I was offered to make a purchase of one of the Avast products.
Is Avast free for me the past? If not I'll try to do step 2. and 3. as you wrote.
What is your opinion?
Thanks

argirodes

[DavidR]

I forgot to write that I use Avast free for the past 5 years. There has never been any problems. Now in my Avast account I have a message that my license has expired and I was offered to make a purchase of one of the Avast products.

If you are being told that your license has expired, it sounds more like you used a trial of one of the paid products as avast free has a Registration rather than a license.

I'm seeing I need to register, but this is more from having the avast 2016 beta version installed. But you will also see from the image that I have 27 days remaining. So one is wrong, I can't have 27 days left an haven't yet registered.

Is Avast free for me the past? If not I'll try to do step 2. and 3. as you wrote.
What is your opinion?
Thanks

argirodes

Avast still supports XP SP3 as you can see I also use XP on one of my systems and this is the one I prefer.

I would still suggest that you try a clean reinstall as previously mentioned.

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Do you have experience with avastclear.exe. Do I need to make beck up of my files.
After step 2.
  run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), once complete reboot into normal mode.

May I in step 3 in the normal mode to make download from - http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe and save it to my hard drive
   install it and then reboot it.
Sorry for the many questions
I would like to hear your advice again.
Thank you for your support level once again.

argirodes
 Windows XP - 32 bits, SP2

[DavidR]

I have used avastclear.exe many times (commonly when switching from a beta build to regular release) in over eleven years of using avast. Essentially it is a double check to ensure all avast files and registry entries are gone. It shouldn't touch any other files.  You shouldn't have to make a back (I normally don't if I have to use it) - that said, it never hurts to do a backup.

All of the downloading of the files (and saving to your hard drive) I mentioned is done before taking any other action. That is why they were listed first, before the action steps.

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I have done step 2 successfully.

• 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), once complete reboot into normal mode.
• 
  But the step 3 unsuccessfully.
  
    3. reinstall Avast free and boot.
  
  During reinstall Avast from Hdd the following showed up:
  Installing progressed up to 70% and then it started to unistall.
  Finally I got the message that an error occurred before the end of the installation.
  Thank you in advance   
  
  argirodes
  

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I've done step 3 again but this time I was connected to the Internet.
Reboot I could not do it because it is frozen computer again.
In safe mode all is the same as before the action.
Thank you

argirodes

[DavidR]

Did you start with step one as you don't mention it ?

If you can replicate the error again can you copy a screen shot and attach it ?

[bob3160]

I also notice you are running XP SP2
Latest version should be XP SP3

[DavidR]

I also notice you are running XP SP2
Latest version should be XP SP3

I missed that.

That could well be the spanner in the works - but avast should have given a warning about unsupported OS when trying to install

EDIT: It may be that the OP will have to install SP3 or go back to avast 2015 10.3.2218, which I believe was before the HTTPS changes in XP happened.

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Thanks guys for your help.
Goodbye to Avast

argirodes

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I tried to go back to avast 2015 03.10.2218 - unsuccessfully.
I informed about the minimum System requrements: XP Professional, SP2, 32 -bits.
Topic: About long use Avast free fully it archived.