Author Topic: Licenses  (Read 4815 times)

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Licenses
« on: October 21, 2015, 03:54:16 PM »
Queria saber si las licencias son acumulables. tengo una licencia para 70 equipos en un "Small office administration" y necesitaria llevar el numero a 100.
Que deberia hacer?.
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I wanted to know if the licenses are cumulative. I have a license for 70 computers in a "Small office administration" and would need to bring the number to 100.
What should I do?.

Offline Infratech Solutions

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Re: Licenses
« Reply #1 on: October 22, 2015, 12:25:49 PM »
You have to buy 30 licenses more.

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Re: Licenses
« Reply #2 on: October 22, 2015, 03:26:00 PM »
I do understand. But they are cumulative with the other 70?

Offline Michael P.

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Re: Licenses
« Reply #3 on: October 22, 2015, 03:36:30 PM »
Queria saber si las licencias son acumulables. tengo una licencia para 70 equipos en un "Small office administration" y necesitaria llevar el numero a 100.
Que deberia hacer?.
------------------------------
I wanted to know if the licenses are cumulative. I have a license for 70 computers in a "Small office administration" and would need to bring the number to 100.
What should I do?.

Hello,

I do not see a license attached to your email address or an Avast for Business Cloud account.

I will have one of our sales experts send you an email as soon as possible.

Thanks.
Michael P.
AVAST Business Support Team
https://support.business.avast.com/

Offline Infratech Solutions

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Re: Licenses
« Reply #4 on: October 22, 2015, 04:16:59 PM »
You must buy 30 more licenses and ask AVAST Software to merge old licenses with new. As a result, you will have a new licenses file with 100 licenses with the same expire date, a weighted average date between the date of 70 current licenses and 30 new licenses.

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Re: Licenses
« Reply #5 on: October 22, 2015, 04:51:47 PM »
how do I join licenses from small office administration console?

Offline Infratech Solutions

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Re: Licenses
« Reply #6 on: October 22, 2015, 04:59:36 PM »
You have to ask to do it to your reseller.

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Re: Licenses
« Reply #7 on: October 22, 2015, 05:04:59 PM »
i dont have a reseller. the last buy of licenses was made via avast website.

Offline Infratech Solutions

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Re: Licenses
« Reply #8 on: October 22, 2015, 05:18:16 PM »
Open a support ticket asking the merge: https://support.avast.com/support/tickets/new

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Re: Licenses
« Reply #9 on: October 22, 2015, 07:51:40 PM »
Infratech muchas gracias por las resspuestas. pero la verdad que desisti del sistema de tickets de avast. Este  mismo inconveniente lo puse en dos tickets. El primero la lleva 3 semanas sin responder y el segundo van dos dias y contando  :( .  No recibo respuesta. Por eso acudo al foro.

 En pocas palabras tengo que enviarle las licencias a Avast para que haga el merge no? Entonces. Que sucede cuando al endpoint protection le subo un archivo nuevo de licencias? lo reemplaza por el mas viejo?



Gracias.

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Infratech thank you very much for the answers. but the truth I gave up the avast ticket system. This same problem I put on two tickets. The first takes three weeks unanswered and the second van for two days and counting :(. I do not receive a response. So I go to the forum. In short I have to give licenses to Avast to do the merge does not then. What happens when the endpoint protection I upload a new license file? it is replaced by the oldest ?.

Thank you.