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Author Topic: Avast Total Support Reund  (Read 1888 times)

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Avast Total Support Reund
« on: October 22, 2015, 10:47:32 PM »
I am trying to receive a refund for the Avast Total Support product. I have realised that I was tricked into buying the service when there was nothing wrong with my laptop. I sent a support ticket to Avast but there only reply was to tell me to call an overseas number. I'm in Australia and cannot afford a call to the USA. Is there any way I can receive a refund???  :'( :'( :'(
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Online DavidR

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Re: Avast Total Support Reund
« Reply #1 on: October 22, 2015, 11:56:33 PM »
What was your support ticket ID ?

What date did you submit it ?
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Avast Total Support Reund
« Reply #2 on: October 23, 2015, 12:14:09 AM »
Ticket ID: 4923

Submitted on the 17th of October.

Original Order #10240265262
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Online DavidR

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Re: Avast Total Support Reund
« Reply #3 on: October 23, 2015, 01:09:37 AM »
OK I have reported this, hopefully one of the avast team can now check this out.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Avast Total Support Reund
« Reply #4 on: October 23, 2015, 05:35:45 AM »
Thank you!!!
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Offline moroni

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Re: Avast Total Support Reund
« Reply #5 on: October 23, 2015, 06:42:19 AM »
Hi ihc,

I am really sorry about that. The phone number for Australia is the same you originally dialled to, no need to call to the USA number.
Anyhow, I forwarded your request to the team in charge and they will contact you back :)

Moroni
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