Author Topic: avast wont open the exception unknown software exception (0x40000015) occurred  (Read 3388 times)

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as the title

Avast refuses to open
tried a repair  that seemed to work then avast wanted to reboot now same error

help please

Offline bob3160

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as the title

Avast refuses to open
tried a repair  that seemed to work then avast wanted to reboot now same error

help please
Which version of Avast ??? Downloaded from where ??? Which version of Windows ???
What other security software is installed ??? What was your previous AV and how was it removed ???
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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  • Guest
always run Avast no other apart from malware bytes
win 7

Dont know the avast version I believe Pro with latest updates

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ok got it to open in safe mode with networking
cannot turn on any of the shields
says subscription is active
version 10.4.223

Offline bob3160

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Since a repair didn't work, next would be a clean install.

See my signature for directions How to Successfully Install Avast.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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exactly what I have just done from safe mode .. thanks
so far looks promising

Offline bob3160

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Glad to hear that. :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet