Author Topic: requesting a refund  (Read 4475 times)

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requesting a refund
« on: January 26, 2015, 06:23:32 PM »
i bought your app,all it did was screwup my pc,i bought it a week ago and want a refund on my crdeit card,card ending in ,7738,i have tried to get ahold of you but cant get help or even find a dam phone number,i have removed  it and everything is fine,i would like to know when i am going to get my refund since i am on disabiltiy,chris.harmon7@live.com >:(

Offline Eddy

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Re: requesting a refund
« Reply #1 on: January 26, 2015, 06:39:50 PM »
This forum is about the website https://my.avast.com
Next time please post in the correct forum.

To get a refund you will have to submit a ticket:
https://support.avast.com/

But why not post in the correct forum and ask for help?
Very likely the problem(s) can be solved.
E.G. If you haven't removed the av that was on your system completely before installing avast.

Offline lukas.hasik

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Re: requesting a refund
« Reply #2 on: January 28, 2015, 03:50:05 PM »
Quality is also a feature.

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Re: requesting a refund
« Reply #3 on: December 02, 2015, 12:24:34 AM »
Why has no one contacted me about my refund request. Avast automatically withdrew money from my account without my knowledge and I would like to get it back.

Offline Eddy

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Re: requesting a refund
« Reply #4 on: December 02, 2015, 12:35:20 AM »
calihearts2007,

before posting please do some (re)search and read.

This forum is about the https://my.avast.com website not about payment issues.

As has been explained many times...
You agreed to auto-renewal that is why the money was withdrawn.
If you did not wanted that to happen, you should have disabled it.

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  • Guest
Re: requesting a refund
« Reply #5 on: December 14, 2015, 07:41:51 AM »
I am in a similar position.  I installed Avast Internet Security on my Windows 10 machine and have had so many problems since.  I have now removed Avast and my PC is happy again.  I have requested on numerous occasions (by raising a ticket with Support) for a refund but there is total silence from Avast.  Nothing short of absolutely poor customer service, bordering on fraudulent.  Avast, how about answering my ticket (#47545) and give me my money back.

I used to love Avast, that has completely turned around now with this experience.

Offline Asyn

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Re: requesting a refund
« Reply #6 on: December 14, 2015, 07:44:30 AM »
Be patient, it can take up to 7 business days.
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: requesting a refund
« Reply #7 on: December 14, 2015, 09:59:39 AM »
Quote
I have requested on numerous occasions
That is the problem.
Each time you submit a new ticket or change one, you will be put back to the bottom of the stack as it is a FiFo system.

And why not having tried to solve the problems with our help ?

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Re: requesting a refund
« Reply #8 on: December 16, 2015, 07:11:47 PM »
I cancelled my renewal for avast in November and received a confirmation email back to say the renewal would not take place. Then they went ahead and renewed it and took my money!! Can I find a phone number to use from the UK and they have not answered my ticket sent two weeks ago. Rotten service. And the letters shown below are to verify are a nightmare to read.

Offline Eddy

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Re: requesting a refund
« Reply #9 on: December 16, 2015, 07:36:38 PM »
The captcha is there only the first three posts.

Could it be you have registered more than one license ?

If you mention the ticket number here, it may speed up things.