Author Topic: Checking Auto-renewal information and cancelling a license  (Read 4675 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Checking Auto-renewal information and cancelling a license
« on: October 23, 2015, 08:58:39 PM »
I have a subscription expiring next month which is on Auto-Renewal, however, I do not remember which Credit Card I used and am not sure if it is still valid.  I do not know how to find out this information.  Also, I talked to a Customer Service representative who informed me I have another License dating from 2013 which is being automatically renewed each year and I have not even been using it.  I also see that the Email address on the License I am using presently is one which I believe I have changed in my profile but have been unable to find anything in my Profile other than my name.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 86657
  • No support PMs thanks
Re: Checking Auto-renewal information and cancelling a license
« Reply #1 on: October 23, 2015, 11:18:43 PM »
You could also check to see if your Order number can be found at https://store.avast.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=avast. If so you may be able to see what the Auto Renewal information is.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: Checking Auto-renewal information and cancelling a license
« Reply #2 on: November 15, 2015, 06:44:32 PM »
I have been charged $42.79 for avast software that I know nothing about... I did not order it and would like a refund...Sharon Blad (115198013)

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31216
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Checking Auto-renewal information and cancelling a license
« Reply #3 on: November 15, 2015, 06:48:13 PM »
Sharon,

have you ever had a paid license for avast ?
If so, this is likely the auto-renewal that took place.

What is that number supposed to be ?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76205
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Checking Auto-renewal information and cancelling a license
« Reply #4 on: November 16, 2015, 08:44:40 AM »
I have been charged $42.79 for avast software that I know nothing about... I did not order it and would like a refund...Sharon Blad (115198013)
Submit a ticket: https://support.avast.com/support/tickets/new
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Checking Auto-renewal information and cancelling a license
« Reply #5 on: November 19, 2015, 09:41:54 PM »
how i check Auto-renewal information and cancelling a license to made some change.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31216
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Checking Auto-renewal information and cancelling a license
« Reply #6 on: November 19, 2015, 09:49:45 PM »
hocana,

as has been explained many times already...
Lookup the order information and change it there if you want to do so.

REDACTED

  • Guest
Re: Checking Auto-renewal information and cancelling a license
« Reply #7 on: November 30, 2015, 11:28:35 PM »
Hi, I want to cancel auto renewal, but the email which notified me of auto renewal and gave me the order number has a blank space where the password should be. How else can I do this?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76205
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Checking Auto-renewal information and cancelling a license
« Reply #8 on: December 01, 2015, 04:48:16 AM »
W8.1 [x64] - Avast PremSec 22.6.7355.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 102.1 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Checking Auto-renewal information and cancelling a license
« Reply #9 on: December 01, 2015, 06:07:10 PM »
buona sera.
vorrei cancellare il rinnovo.
purtroppo quando immetto la mia e-mail per il log-in mi scrive che è un indirizzo mail non valido.
ho gia provato diverse volte...
grazie

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31216
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Checking Auto-renewal information and cancelling a license
« Reply #10 on: December 01, 2015, 08:07:30 PM »
jacopo,

in case you missed it...
This is a English forum.

What to do has already been explained many times on this webboard including in this thread.
« Last Edit: December 01, 2015, 08:09:42 PM by Eddy »

REDACTED

  • Guest
Re: Checking Auto-renewal information and cancelling a license
« Reply #11 on: December 04, 2015, 03:45:15 PM »
thanks