Author Topic: Checking Auto-renewal information and cancelling a license  (Read 5393 times)

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Checking Auto-renewal information and cancelling a license
« on: October 23, 2015, 08:58:39 PM »
I have a subscription expiring next month which is on Auto-Renewal, however, I do not remember which Credit Card I used and am not sure if it is still valid.  I do not know how to find out this information.  Also, I talked to a Customer Service representative who informed me I have another License dating from 2013 which is being automatically renewed each year and I have not even been using it.  I also see that the Email address on the License I am using presently is one which I believe I have changed in my profile but have been unable to find anything in my Profile other than my name.

Offline DavidR

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Re: Checking Auto-renewal information and cancelling a license
« Reply #1 on: October 23, 2015, 11:18:43 PM »
You could also check to see if your Order number can be found at https://store.avast.com/DRHM/store?Action=DisplayCustomerServiceOrderSearchPage&SiteID=avast. If so you may be able to see what the Auto Renewal information is.
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Re: Checking Auto-renewal information and cancelling a license
« Reply #2 on: November 15, 2015, 06:44:32 PM »
I have been charged $42.79 for avast software that I know nothing about... I did not order it and would like a refund...Sharon Blad (115198013)

Offline Eddy

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Re: Checking Auto-renewal information and cancelling a license
« Reply #3 on: November 15, 2015, 06:48:13 PM »
Sharon,

have you ever had a paid license for avast ?
If so, this is likely the auto-renewal that took place.

What is that number supposed to be ?

Offline Asyn

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Re: Checking Auto-renewal information and cancelling a license
« Reply #4 on: November 16, 2015, 08:44:40 AM »
I have been charged $42.79 for avast software that I know nothing about... I did not order it and would like a refund...Sharon Blad (115198013)
Submit a ticket: https://support.avast.com/support/tickets/new
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Checking Auto-renewal information and cancelling a license
« Reply #5 on: November 19, 2015, 09:41:54 PM »
how i check Auto-renewal information and cancelling a license to made some change.

Offline Eddy

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Re: Checking Auto-renewal information and cancelling a license
« Reply #6 on: November 19, 2015, 09:49:45 PM »
hocana,

as has been explained many times already...
Lookup the order information and change it there if you want to do so.

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Re: Checking Auto-renewal information and cancelling a license
« Reply #7 on: November 30, 2015, 11:28:35 PM »
Hi, I want to cancel auto renewal, but the email which notified me of auto renewal and gave me the order number has a blank space where the password should be. How else can I do this?

Offline Asyn

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Re: Checking Auto-renewal information and cancelling a license
« Reply #8 on: December 01, 2015, 04:48:16 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Checking Auto-renewal information and cancelling a license
« Reply #9 on: December 01, 2015, 06:07:10 PM »
buona sera.
vorrei cancellare il rinnovo.
purtroppo quando immetto la mia e-mail per il log-in mi scrive che è un indirizzo mail non valido.
ho gia provato diverse volte...
grazie

Offline Eddy

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Re: Checking Auto-renewal information and cancelling a license
« Reply #10 on: December 01, 2015, 08:07:30 PM »
jacopo,

in case you missed it...
This is a English forum.

What to do has already been explained many times on this webboard including in this thread.
« Last Edit: December 01, 2015, 08:09:42 PM by Eddy »

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Re: Checking Auto-renewal information and cancelling a license
« Reply #11 on: December 04, 2015, 03:45:15 PM »
thanks