Author Topic: Locate phone and other commands fail  (Read 4290 times)

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Locate phone and other commands fail
« on: October 24, 2015, 05:33:22 PM »
I have the rooted version. I can't track my phone and send other commands via web interface. It says: "We are unable to connect to your device", yet it updates my battery level quite frequently.

Edit: I tried reinstalling multiple times, logout then login with no success
« Last Edit: October 27, 2015, 03:37:04 PM by Lukáš31 »

Offline woodser1765

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Re: Locate phone and other commands fail
« Reply #1 on: October 24, 2015, 07:58:27 PM »
I'm having the same issue. But on a non rooted phone. GS5
« Last Edit: October 26, 2015, 07:02:01 PM by woodser1765 »

Offline woodser1765

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Re: Locate phone and other commands fail
« Reply #2 on: October 26, 2015, 04:29:34 PM »
Bump
« Last Edit: October 26, 2015, 07:02:05 PM by woodser1765 »

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Re: Locate phone and other commands fail
« Reply #3 on: November 05, 2015, 05:41:32 PM »
Same issue please help.

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Re: Locate phone and other commands fail
« Reply #4 on: November 11, 2015, 08:57:35 PM »
Same issue here also. I was really surprised to see that this has been an issue for quite some time as well!

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Re: Locate phone and other commands fail
« Reply #5 on: December 04, 2015, 09:03:45 AM »
Any news on this? It still does not work for any of my devices...

Offline Asyn

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Re: Locate phone and other commands fail
« Reply #6 on: December 04, 2015, 09:42:08 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Locate phone and other commands fail
« Reply #7 on: December 09, 2015, 05:03:59 PM »
Have the same issue on a rooted installation on an Xperia ZL, lollipop. Neither the portal is able to contact the device, nor the device's app is able to connect.
 I tried the "fix connection problems" wizard in avast app on my device, that too is not able to connect to avast server. the app says "The message sent from our servers to your device has not been received."
sent a feedback with a log. hoping for some resolution.

Totally clueless, as to why it stopped working all of a sudden. Avast Anti Theft is, as of now, "useless". 

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Re: Locate phone and other commands fail
« Reply #8 on: December 13, 2015, 07:02:53 AM »
Same problem with galaxy s6 edge.

Offline Asyn

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Re: Locate phone and other commands fail
« Reply #9 on: December 13, 2015, 07:46:16 AM »
See Reply #6.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0