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Author Topic: Chrome extension will not go away  (Read 9139 times)

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Offline essexboy

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Re: Chrome extension will not go away
« Reply #30 on: November 13, 2015, 09:41:08 PM »
Follow these steps :)

Then I need you to go Google Sync and sign into your account
Scroll down until you see the "Stop and Clear" button and click on the button. At the prompt click on "Ok"

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Re: Chrome extension will not go away
« Reply #31 on: November 14, 2015, 10:03:50 PM »
Ok, I went there and like I thought she isn't signed in to Google and not syncing.  Google is the only browser that she can get online with, all other apps including Avast when I try to go online through them say no connection. :(
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Re: Chrome extension will not go away
« Reply #32 on: November 14, 2015, 10:14:55 PM »
Ok, she wasn't syncing on Google but, the same person #1 was still there, so I deleted that person and when I did, it let me delete the dealz extension.   Woohoo!!!  lol  I'm running another scan with the malware and the adwClean and will post. If you do not want me to do this please advise and also how do we get back her internet connection for IE, Avast, etc... :D :D :D
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Offline essexboy

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Re: Chrome extension will not go away
« Reply #33 on: November 14, 2015, 10:32:33 PM »
Could you confirm that you get the same error when you try to connect with IE or Avast tries an update
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Re: Chrome extension will not go away
« Reply #34 on: November 14, 2015, 11:43:15 PM »
Here are the two screen shots I get.
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Offline essexboy

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Re: Chrome extension will not go away
« Reply #35 on: November 15, 2015, 12:53:24 PM »
Looks like a hidden proxy that I am not seeing

Reset IE

Go to Control Panel > internet options > connections > LAN settings
Ensure that there is just one tick as per my screenshot
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