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Author Topic: Renewing AVAST registration  (Read 2287 times)

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Renewing AVAST registration
« on: October 22, 2015, 12:31:22 AM »
I am supporting someone on a computer that has had Avast installed for several years.  Recently it appears that the subscription was inadvertently changed to the Internet Security version (possibly on a free trial) rather than the free anti virus.  I can't seem to change this back to the free version and Avast keeps telling us that the subscription is invalid.

How do I go back to the free version?  Or can I?  In the Account settings it says "There are no licences that can be used for your current device".

The computer is a Windows XP (32 bit) system.
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Offline Para-Noid

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Re: Renewing AVAST registration
« Reply #1 on: October 22, 2015, 01:02:24 AM »
Try a clean install...

Download and save http://files.avast.com/iavs9x/avastclear.exe
Download and save http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
Run the "avastclear" from above. You will be prompted to reboot into safe mode click "yes".
Reboot.
Install avast free from above.
Reboot and register.
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Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

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Offline DavidR

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Re: Renewing AVAST registration
« Reply #2 on: October 22, 2015, 03:37:07 PM »
The easier option should be to uninstall the Avast Internet Security version from Control Panel > Add Remove Programs, avast antivirus - during the uninstall it should offer the option to install avast free.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Renewing AVAST registration
« Reply #3 on: October 27, 2015, 02:41:19 AM »
Thanks for the help.  Uninstalling did allow us to revert to the free version and everything seems to be fine.

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Offline DavidR

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Re: Renewing AVAST registration
« Reply #4 on: October 27, 2015, 03:44:10 PM »
You're welcome.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
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