Author Topic: Can't Upgrade  (Read 5475 times)

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Online bob3160

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Re: Can't Upgrade
« Reply #15 on: October 31, 2015, 02:51:42 PM »
Ok, I got the txt file ready, and I tried to load in safe mode but nothing happened...I'm probably doing it wrong, and I apologize for my lack of knowledge. I thought it was just hitting F8, but it just booted normally.

I have an IBM Thinkpad Lenovo T60. Is there a different way to get into safe mode?
Are you hitting the F8 key repeatedly ??? Hitting it just once or holding it down doesn't work.
This may also help you to get to safe mode if F8 fails:
https://www.youtube.com/watch?v=xb5n6kTqQ1A
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Offline equinesoul

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Re: Can't Upgrade
« Reply #16 on: October 31, 2015, 02:53:35 PM »
So I just need to be more aggressive in my demands? XD I'll give it a go! I had only hit it once.

Offline equinesoul

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Re: Can't Upgrade
« Reply #17 on: October 31, 2015, 03:06:55 PM »
OK, I got into safe mode and ran the Fix option in FRST, but it gave me a pop up after a few moments of running and said it had encountered an error and had to stop. I do have a log though (Attached). I don't know if it is a result of the fix attempt, but when I booted normally, Avast didn't display in my icon tray like normal, though I checked and I still have the program.

Offline essexboy

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Re: Can't Upgrade
« Reply #18 on: October 31, 2015, 03:36:04 PM »
Could you re-run the fix in safe mode please

Offline equinesoul

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Re: Can't Upgrade
« Reply #19 on: October 31, 2015, 03:50:15 PM »
It said it was successful this time. :) Should I go ahead with the Avast Clear again? Also, should I run it and allow it to restart in safe mode or is it better to boot in safe mode, then run it?
« Last Edit: October 31, 2015, 03:51:57 PM by equinesoul »

Offline essexboy

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Re: Can't Upgrade
« Reply #20 on: October 31, 2015, 03:53:17 PM »
Aye try Avastclear again if it does not work this time I will then manually remove the files

Offline equinesoul

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Re: Can't Upgrade
« Reply #21 on: October 31, 2015, 04:29:13 PM »
OK, The avastclear worked, I reinstalled it, and it seems to be functioning normally again. It shows I am on Virus Definition version 151031-0 and Program Version 10.4.2233.

Offline essexboy

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Re: Can't Upgrade
« Reply #22 on: October 31, 2015, 04:39:42 PM »
Glad to hear :)

You can delete FRST and its folder

Offline equinesoul

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Re: Can't Upgrade
« Reply #23 on: October 31, 2015, 04:44:48 PM »
What about the aswmbr? Is that still needed? Thank you SO MUCH for your help. :)

Offline Asyn

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Re: Can't Upgrade
« Reply #24 on: October 31, 2015, 04:46:14 PM »
What about the aswmbr? Is that still needed?
Nope.
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