Author Topic: Can't Upgrade  (Read 6650 times)

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Can't Upgrade
« on: October 28, 2015, 05:56:47 PM »
I am currently on Avast Free Version 10.3.2225, and it says there's a new version 10.3.2233 but when I click Update, nothing happens. I also tried updating my definitions because I received a pop up saying they were out of date, but when I click to upgrade those, all my shields turn off and it won't update.

Offline Be Secure

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Re: Can't Upgrade
« Reply #1 on: October 29, 2015, 02:32:38 AM »
-What is your OS?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Have you try a repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
PC- Windows10 EDU 64Bit,avast! free 21.1.2449,uBlock Origin,NVT_OSA,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
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Re: Can't Upgrade
« Reply #2 on: October 29, 2015, 03:46:09 AM »
-What is your OS?
I am using Windows XP
- Other security related software installed..?
I have Malwarebytes Anti-Malware.
- Which AV(s) did you use before Avast..?
This laptop was given to me, as far as I know it has only ever had Avast. I've owned it for several years and never had a problem with my Avast until now.
Have you try a repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
If I go through the control panel, neither the REMOVE or CHANGE options work, so I can't do a repair.

Thank you so much for responding. I really have no idea what has it so upset...

Offline Be Secure

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Re: Can't Upgrade
« Reply #3 on: October 29, 2015, 03:53:04 AM »
In that case try Avast cleaner:
http://files.avast.com/iavs9x/avastclear.exe
Run it.
Then you can download and install from here:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
« Last Edit: October 29, 2015, 03:55:06 AM by Be Secure »
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Re: Can't Upgrade
« Reply #4 on: October 29, 2015, 05:36:55 PM »
I tried the cleaner a few times, every time it says it failed. I tried to copy the log it gave, but it makes my laptop not load up, so I have to restart and thus lose it. :\

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Re: Can't Upgrade
« Reply #5 on: October 30, 2015, 06:30:54 AM »
To rule out an infection, attach your basic logs. (MBAM, FRST and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Can't Upgrade
« Reply #6 on: October 30, 2015, 02:28:43 PM »
In that case try Avast cleaner:
http://files.avast.com/iavs9x/avastclear.exe
Run it.
Then you can download and install from here:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
Always download the files you need before you remove your current protection.
That's a simple rule that should always be followed.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Can't Upgrade
« Reply #7 on: October 30, 2015, 03:33:22 PM »
I did a scan the other day with MBAM and quarantined a file called PUP.Optional.Yontoo. I researched it and it seemed rather vague (At least for someone with little knowledge about this stuff aka Me. XD) on whether or not it was actually anything bad, so I just left it in quarantine for now.

I will do a new scan with MBAM and the other two you've mentioned Asyn, and relay the logs. This laptop is an IBM Thinkpad and it's...rather a mess, so if nothing viral presents itself, my next guess is it's just my laptop being broken. Heh

Thank you again, to everyone taking the time to assist me! It is greatly appreciated!

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Re: Can't Upgrade
« Reply #8 on: October 30, 2015, 04:33:29 PM »
Sorry, here are the files.
« Last Edit: October 30, 2015, 06:07:07 PM by equinesoul »

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Re: Can't Upgrade
« Reply #9 on: October 30, 2015, 04:34:12 PM »
I derped. I hadn't noticed you could actually attach files on here. Sorry!

(I am finishing up the aswMBR now)
« Last Edit: October 30, 2015, 04:44:58 PM by equinesoul »

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Re: Can't Upgrade
« Reply #10 on: October 30, 2015, 06:07:35 PM »
OK. Got all 4 logs up.

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Re: Can't Upgrade
« Reply #11 on: October 30, 2015, 09:15:12 PM »
OK. Got all 4 logs up.
Next you'll need to wait fro a Malware removal expert. I've notified one. Please be patient, there might be a time difference.
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Re: Can't Upgrade
« Reply #12 on: October 30, 2015, 10:17:06 PM »
Thank you!

Offline essexboy

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Re: Can't Upgrade
« Reply #13 on: October 30, 2015, 10:18:57 PM »
Run this fix from safe mode and then run avast clear again

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6111824 2015-09-09] (AVAST Software)
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-09-09] (AVAST Software)
BHO: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> No File
BHO: No Name -> {6c97a91e-4524-4019-86af-2aa2d567bf5c} -> No File
BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll [2015-09-09] (AVAST Software)
Toolbar: HKLM - No Name - {6c97a91e-4524-4019-86af-2aa2d567bf5c} -  No File
FF Extension: Avast Online Security - C:\Program Files\AVAST Software\Avast\WebRep\FF [2015-09-09] [not signed]
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-03-06]
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-09-09] (AVAST Software)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24016 2015-09-09] (AVAST Software)
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [76000 2015-09-09] (AVAST Software)
R1 AswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-09-09] (AVAST Software)
R0 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49776 2015-09-09] (AVAST Software)
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [788784 2015-09-09] (AVAST Software)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [433264 2015-09-09] (AVAST Software)
R3 aswStmXP; C:\WINDOWS\system32\drivers\aswStmXP.sys [161472 2015-09-09] (AVAST Software)
S3 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-09-09] (AVAST Software)
R0 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [208664 2015-09-09] (AVAST Software)
S1 SBRE; \??\C:\WINDOWS\system32\drivers\SBREdrv.sys [X]
Task: C:\WINDOWS\Tasks\avast! Emergency Update.job => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that
« Last Edit: October 31, 2015, 03:36:00 PM by essexboy »

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Re: Can't Upgrade
« Reply #14 on: October 31, 2015, 02:44:19 PM »
Ok, I got the txt file ready, and I tried to load in safe mode but nothing happened...I'm probably doing it wrong, and I apologize for my lack of knowledge. I thought it was just hitting F8, but it just booted normally.

I have an IBM Thinkpad Lenovo T60. Is there a different way to get into safe mode?