Author Topic: Can't Upgrade  (Read 5395 times)

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Offline equinesoul

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Can't Upgrade
« on: October 28, 2015, 05:56:47 PM »
I am currently on Avast Free Version 10.3.2225, and it says there's a new version 10.3.2233 but when I click Update, nothing happens. I also tried updating my definitions because I received a pop up saying they were out of date, but when I click to upgrade those, all my shields turn off and it won't update.

Offline Be Secure

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Re: Can't Upgrade
« Reply #1 on: October 29, 2015, 02:32:38 AM »
-What is your OS?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Have you try a repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
PC- Windows10 EDU 64Bit,avast! free 21.1.2449,uBlock Origin,NVT_OSA,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
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Offline equinesoul

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Re: Can't Upgrade
« Reply #2 on: October 29, 2015, 03:46:09 AM »
-What is your OS?
I am using Windows XP
- Other security related software installed..?
I have Malwarebytes Anti-Malware.
- Which AV(s) did you use before Avast..?
This laptop was given to me, as far as I know it has only ever had Avast. I've owned it for several years and never had a problem with my Avast until now.
Have you try a repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
If I go through the control panel, neither the REMOVE or CHANGE options work, so I can't do a repair.

Thank you so much for responding. I really have no idea what has it so upset...

Offline Be Secure

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Re: Can't Upgrade
« Reply #3 on: October 29, 2015, 03:53:04 AM »
In that case try Avast cleaner:
http://files.avast.com/iavs9x/avastclear.exe
Run it.
Then you can download and install from here:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
« Last Edit: October 29, 2015, 03:55:06 AM by Be Secure »
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Offline equinesoul

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Re: Can't Upgrade
« Reply #4 on: October 29, 2015, 05:36:55 PM »
I tried the cleaner a few times, every time it says it failed. I tried to copy the log it gave, but it makes my laptop not load up, so I have to restart and thus lose it. :\

Offline Asyn

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Re: Can't Upgrade
« Reply #5 on: October 30, 2015, 06:30:54 AM »
To rule out an infection, attach your basic logs. (MBAM, FRST and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
Win 8.1 [x64] - Avast PremSec 21.3.2458.Beta3 [UI.610] - EEK - Firefox ESR 78.9 [NS/uBO/PB] - TB 78.9
Avast-Tools: Secure Browser 89.1 - Cleanup 21.1 - SecureLine 5.10 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Online bob3160

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Re: Can't Upgrade
« Reply #6 on: October 30, 2015, 02:28:43 PM »
In that case try Avast cleaner:
http://files.avast.com/iavs9x/avastclear.exe
Run it.
Then you can download and install from here:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
Always download the files you need before you remove your current protection.
That's a simple rule that should always be followed.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline equinesoul

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Re: Can't Upgrade
« Reply #7 on: October 30, 2015, 03:33:22 PM »
I did a scan the other day with MBAM and quarantined a file called PUP.Optional.Yontoo. I researched it and it seemed rather vague (At least for someone with little knowledge about this stuff aka Me. XD) on whether or not it was actually anything bad, so I just left it in quarantine for now.

I will do a new scan with MBAM and the other two you've mentioned Asyn, and relay the logs. This laptop is an IBM Thinkpad and it's...rather a mess, so if nothing viral presents itself, my next guess is it's just my laptop being broken. Heh

Thank you again, to everyone taking the time to assist me! It is greatly appreciated!

Offline equinesoul

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Re: Can't Upgrade
« Reply #8 on: October 30, 2015, 04:33:29 PM »
Sorry, here are the files.
« Last Edit: October 30, 2015, 06:07:07 PM by equinesoul »

Offline equinesoul

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Re: Can't Upgrade
« Reply #9 on: October 30, 2015, 04:34:12 PM »
I derped. I hadn't noticed you could actually attach files on here. Sorry!

(I am finishing up the aswMBR now)
« Last Edit: October 30, 2015, 04:44:58 PM by equinesoul »

Offline equinesoul

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Re: Can't Upgrade
« Reply #10 on: October 30, 2015, 06:07:35 PM »
OK. Got all 4 logs up.

Online bob3160

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Re: Can't Upgrade
« Reply #11 on: October 30, 2015, 09:15:12 PM »
OK. Got all 4 logs up.
Next you'll need to wait fro a Malware removal expert. I've notified one. Please be patient, there might be a time difference.
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Offline equinesoul

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Re: Can't Upgrade
« Reply #12 on: October 30, 2015, 10:17:06 PM »
Thank you!

Offline essexboy

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Re: Can't Upgrade
« Reply #13 on: October 30, 2015, 10:18:57 PM »
Run this fix from safe mode and then run avast clear again

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6111824 2015-09-09] (AVAST Software)
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-09-09] (AVAST Software)
BHO: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> No File
BHO: No Name -> {6c97a91e-4524-4019-86af-2aa2d567bf5c} -> No File
BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll [2015-09-09] (AVAST Software)
Toolbar: HKLM - No Name - {6c97a91e-4524-4019-86af-2aa2d567bf5c} -  No File
FF Extension: Avast Online Security - C:\Program Files\AVAST Software\Avast\WebRep\FF [2015-09-09] [not signed]
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-03-06]
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-09-09] (AVAST Software)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24016 2015-09-09] (AVAST Software)
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [76000 2015-09-09] (AVAST Software)
R1 AswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-09-09] (AVAST Software)
R0 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49776 2015-09-09] (AVAST Software)
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [788784 2015-09-09] (AVAST Software)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [433264 2015-09-09] (AVAST Software)
R3 aswStmXP; C:\WINDOWS\system32\drivers\aswStmXP.sys [161472 2015-09-09] (AVAST Software)
S3 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-09-09] (AVAST Software)
R0 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [208664 2015-09-09] (AVAST Software)
S1 SBRE; \??\C:\WINDOWS\system32\drivers\SBREdrv.sys [X]
Task: C:\WINDOWS\Tasks\avast! Emergency Update.job => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that
« Last Edit: October 31, 2015, 03:36:00 PM by essexboy »

Offline equinesoul

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Re: Can't Upgrade
« Reply #14 on: October 31, 2015, 02:44:19 PM »
Ok, I got the txt file ready, and I tried to load in safe mode but nothing happened...I'm probably doing it wrong, and I apologize for my lack of knowledge. I thought it was just hitting F8, but it just booted normally.

I have an IBM Thinkpad Lenovo T60. Is there a different way to get into safe mode?