Author Topic: Please need help. A virus was found when i did a scan, what should i do?  (Read 4965 times)

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AvastForever

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Ok i did a Through scan, still scanning, but it  has just reported that " C:\HP\Support\HPSysinfo.exe" has a virus. It was a Trojan Horse of some kind. I put it in the Virus Chest. Should i delete it?

Ok it was this one: Win32:Prorat-X [Trj]
Im very sure it was this one, cant forget that Prorat thing.
« Last Edit: December 04, 2005, 02:28:06 AM by AvastForever »

Offline Lisandro

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Re: Please need help. A virus was found when i did a scan, what should i do?
« Reply #1 on: December 04, 2005, 03:16:38 AM »
Ok i did a Through scan, still scanning, but it  has just reported that " C:\HP\Support\HPSysinfo.exe" has a virus. It was a Trojan Horse of some kind. I put it in the Virus Chest. Should i delete it?
Let it there, it won't hurt or scape from there.
Which HP printer do you have?

Did you submit the file to Jotti and VirusTotal to be sure?
The best things in life are free.

AvastForever

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Re: Please need help. A virus was found when i did a scan, what should i do?
« Reply #2 on: December 04, 2005, 03:26:59 AM »
Ok i did a Through scan, still scanning, but it  has just reported that " C:\HP\Support\HPSysinfo.exe" has a virus. It was a Trojan Horse of some kind. I put it in the Virus Chest. Should i delete it?
Let it there, it won't hurt or scape from there.
Which HP printer do you have?

Did you submit the file to Jotti and VirusTotal to be sure?

I use HP Deskjet 5740 Series printer. I didnt submit it to Jottie and VirusTotal, i just sent it to the Chest, How do i do that now?

And even if i delete it, everything will be fine right?

Offline Lisandro

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Re: Please need help. A virus was found when i did a scan, what should i do?
« Reply #3 on: December 04, 2005, 03:42:08 AM »
I use HP Deskjet 5740 Series printer. I didnt submit it to Jottie and VirusTotal, i just sent it to the Chest, How do i do that now?
Can you restore it from Chest to a floppy or usb drive?
Then, without executing it (running it), submit it to Jotti and VirusTotal.

And even if i delete it, everything will be fine right?
Is your printer running well?
Why is this file there? It was installed by HP or it's a full virus (not related to HP printer installation)?
You don't have to delete it... let it there until we're sure. It could be a false positive. Into Chest it is safe.
The best things in life are free.

AvastForever

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Re: Please need help. A virus was found when i did a scan, what should i do?
« Reply #4 on: December 04, 2005, 03:46:51 AM »
I use HP Deskjet 5740 Series printer. I didnt submit it to Jottie and VirusTotal, i just sent it to the Chest, How do i do that now?
Can you restore it from Chest to a floppy or usb drive?
Then, without executing it (running it), submit it to Jotti and VirusTotal.

And even if i delete it, everything w
ill be fine right?
Is your printer running well?
Why is this file there? It was installed by HP or it's a full virus (not related to HP printer installation)?
You don't have to delete it... let it there until we're sure. It could be a false positive. Into Chest it is safe.

Mu computer does not a Flopping Desk drive. Its HP Pavilion a800n.

This was not there when i install it. Its a Full Virus. My Printer is running well, no problems. I sent it to ALWIL through the virus chest to check it.

Offline Lisandro

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Re: Please need help. A virus was found when i did a scan, what should i do?
« Reply #5 on: December 04, 2005, 03:55:19 AM »
This was not there when i install it. Its a Full Virus. My Printer is running well, no problems. I sent it to ALWIL through the virus chest to check it.
But if avast detect it, why did you send the file to them for analysis?
Ok... It won't hurt  ;D
So, you're clean and happy...
Did that folder continue to exist or you have removed it all?
The best things in life are free.

AvastForever

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Re: Please need help. A virus was found when i did a scan, what should i do?
« Reply #6 on: December 04, 2005, 04:02:15 AM »
This was not there when i install it. Its a Full Virus. My Printer is running well, no problems. I sent it to ALWIL through the virus chest to check it.
But if avast detect it, why did you send the file to them for analysis?
Ok... It won't hurt  ;D
So, you're clean and happy...
Did that folder continue to exist or you have removed it all?

Dont know, just wanting to see if that a virus, or just let them check it. Yea, Yea Im paranoid. ;D.

That folder still exist, is just that Virus was remove from that folder.

EdIT: Well i think the folder is gone or not working. For example I click these Buttons (CTRL+ALT+S) to see my system Info, and now it start to search the File and it Cant find it and that that File (That i mention before) has been Moved, or delected. Now i cant use that File, whats should I do? I think that was a False Postive
« Last Edit: December 04, 2005, 04:32:52 AM by AvastForever »

Offline alanrf

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Re: Please need help. A virus was found when i did a scan, what should i do?
« Reply #7 on: December 04, 2005, 04:41:22 AM »
That's when you turn to the regular system backup that you take ....

You do don't you?

AvastForever

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Re: Please need help. A virus was found when i did a scan, what should i do?
« Reply #8 on: December 04, 2005, 05:41:05 AM »
That's when you turn to the regular system backup that you take ....

You do don't you?

What you talking about?

That file that Got Infected was the one that allow me to view my system Info, I really think is a false Postive. Because before i put that virus in the chest, it was fine but after i cant open it nomore.

Can Tech give me any info