Author Topic: Installer wont install  (Read 1883 times)

0 Members and 1 Guest are viewing this topic.

Offline Thomas311

  • Newbie
  • *
  • Posts: 4
Installer wont install
« on: November 03, 2015, 09:33:41 PM »
I have downloaded the installer 2 times from and every time I start the installer the splash screen pops up and disappears and nothing happens please help.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31345
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Installer wont install
« Reply #1 on: November 03, 2015, 09:37:43 PM »
Don't shoot me, I'm just the messenger.
All our mind readers are on holiday at the moment.
This means you are the one who have to provide details if you want help.
 ;D

What OS/SP ?
What installer (avast version) ?
Where do you get the installer from ?
What is it you are trying to do exactly ?
etc

Offline Thomas311

  • Newbie
  • *
  • Posts: 4
Re: Installer wont install
« Reply #2 on: November 03, 2015, 10:54:04 PM »
I'm running windows 10, Trying to install the newest Version, got the installer from the website directly from my computer the first time, and the second time I downloaded it on a different computer and transferred it to mine via USB, and I'm just trying to get a better antivirus program than I already have. 

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40631
  • Dragons by Sasha
    • Malware fixes
Re: Installer wont install
« Reply #3 on: November 03, 2015, 10:55:51 PM »
Is your current antivirus working ?


Offline Thomas311

  • Newbie
  • *
  • Posts: 4
Re: Installer wont install
« Reply #4 on: November 03, 2015, 11:01:20 PM »
No somebody using my computer downloaded a virus on it and I can't track it down and neither can windows defender

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40631
  • Dragons by Sasha
    • Malware fixes
Re: Installer wont install
« Reply #5 on: November 03, 2015, 11:04:05 PM »
OK that explains why Avast is not installing

Please download Farbar Recovery Scan Tool and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Select  additions at the bottom
  • Press Scan button.

  • It will produce a log called FRST.txt in the same directory the tool is run from. 
  • Please attach both logs generated.

Offline Thomas311

  • Newbie
  • *
  • Posts: 4
Re: Installer wont install
« Reply #6 on: November 03, 2015, 11:18:42 PM »
Okay these are the files that were generated.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40631
  • Dragons by Sasha
    • Malware fixes
Re: Installer wont install
« Reply #7 on: November 04, 2015, 04:02:45 PM »
OK this is severely infected... I will need to detach a driver to ensure that this fix works, if that fails then the system will blue screen and I will have to take another approach

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Save the attached fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

If this blue screens then try the fix in safe mode

NEXT

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.