Author Topic: Premium version of Mobile security order confirmation when I DIDN'T  (Read 3279 times)

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Offline kramyugtaht

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I got an email confirmation for ordering the premium version of Mobile Security this morning and I definitely did NOT do this.

I tried to use the web form to submit a ticket and it wouldn't accept the order ID, even though I DID put the info in (tried two different browsers in three different OS)  it says "field required" and highlight it in red.

This is the ID I got from the email:

AMS4-60fbf719-dbea-4222-a95b-29935541ad66

And I don't see other ways to contact by chat/phone etc.

None of this inspires confidence in the company. Please contact me.
« Last Edit: November 03, 2015, 04:34:36 PM by kramyugtaht »

Offline Eddy

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Re: Premium version order confirmation when I DIDN'T
« Reply #1 on: November 03, 2015, 04:35:36 PM »
It looks to me that the mail is not from avast but a rogue email created with Advance Mass Sender version 4

Make sure no money is taken from your bank account, credit card and such.

Offline kramyugtaht

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #2 on: November 03, 2015, 04:38:02 PM »
My concern is it DID upgrade my Mobile Security to the premium version!!!

If that didn't happen I would think they bought it for themselves or.. I don't get it, someone hacked a freebie for me!?

I didn't see money taken out but.. You can understand my concern that something was changed in my security software when I didn't do it, even if it is to get the premium one!

Offline Eddy

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #3 on: November 03, 2015, 04:49:05 PM »
kramyugtaht :
Since this is about avast mobile, you posted in the wrong forum.
Hence why I was thinking ams4 could stand for Advance Mass Sender version 4

Upgrading to premium doesn't happen automatically (or at least it shouldn't)
Someone must tell it to do so.

Check the license status in the tool itself and on https://my.avast.com
What does the info tells you ? (licensed, trial or....)
« Last Edit: November 03, 2015, 04:59:43 PM by Eddy »

Offline kramyugtaht

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #4 on: November 03, 2015, 04:57:40 PM »
Sorry I was not aware there is a mobile forum.

As I said I did check the app and it shows the green Premium on the upper corner.

I am not able to connect to my Avast account via any of the three methods or register an account. Logging in via Google should work as I am able to do that on the desktop.

Is my copy of Avast compromised?

Offline kramyugtaht

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #5 on: November 03, 2015, 04:58:50 PM »
And when I log in to the account on the Desktop it does not list my phone as a secured device.

Offline kramyugtaht

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #6 on: November 03, 2015, 05:05:39 PM »
Okay I have uninstalled and  reinstalled the free one as I should have and I have been able to connect to my Avast account. It does make me a bit uneasy as you can imagine, I don't know if connecting to the account helps secure things any more. I think I will run a full scan with Malwarebytes..

Just trying to understand the logic of this, if it is a hack of some sort are they trying to show up Avast by switching it to Premium, and did it have something to do with the account not being connected?

I take it that order confirmation ID is not a legitimate one.

EDIT: And no it did not list that license.
« Last Edit: November 03, 2015, 05:13:44 PM by kramyugtaht »

Offline moroni

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #7 on: November 03, 2015, 07:57:54 PM »
Hi,

By mistake we sent a confirmation of purchase rather than a notice about the new Avast Mobile Security 5. Sorry about that :)
Don't worry, you were not charged for any order.

« Last Edit: November 04, 2015, 12:48:41 PM by moroni »

Offline Eddy

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #8 on: November 03, 2015, 08:16:32 PM »
Thanks for clarifying this moroni.
I already saw multiple posts about this.

Is avast gonna send a mail to these users explaining it was a mistake or let them know in a other way about it ?

Offline moroni

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #9 on: November 03, 2015, 08:40:35 PM »
The correct email was sent few minutes after the first one  ;)

Offline Eddy

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #10 on: November 03, 2015, 09:06:01 PM »
And you didn't told us...

You are naughty  ;D

Offline Secondmineboy

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #11 on: November 03, 2015, 10:02:14 PM »
Awesome to see all Premium features for free now :)

My uncle will appreciate it.
Windows 10 1909, 4 GB DDR3 RAM, 500 GB 5400 RPM HDD, 1366 by 768 LCD Screen, Intel Core i3 5010U Dual Core, Intel HD Graphics 5500
HUAWEI P30 Pro. Android 10

Offline Eddy

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Re: Premium version of Mobile security order confirmation when I DIDN'T
« Reply #12 on: November 03, 2015, 10:15:06 PM »
Uncle Sam ?  ;D