Problem/Bug with Scan for Network Threats

[REDACTED]

Hi guys, can you please post a version of the virus database (VPS) from the settings/update page? Home Network security scan is partly in the programme and partly in the VPS - so it really does matter what version of the VPS you all are running.

Thanks a lot,
L.

Retried again, still have same results with Network Scan.

VPS 151107-0

[DavidR]

Hi guys, can you please post a version of the virus database (VPS) from the settings/update page? Home Network security scan is partly in the programme and partly in the VPS - so it really does matter what version of the VPS you all are running.

Thanks a lot,
L.

Retried again, still have same results with Network Scan.

VPS 151107-0

Snap, still the same on VPS 151108-0

[Gopher John]

Standalone Network Scan and Smart Scan completed fine yesterday on VPS 151107-0 and today on VPS 151108-1.

[REDACTED]

Standalone Network Scan and Smart Scan completed fine yesterday on VPS 151107-0 and today on VPS 151108-1.

Ran a scan on Standalone Network Scan, still getting same results ( Scan completer , but still shows scan running .
VPS  151108-1

I have tried 3 different vps versions, and as " Gopher John" ran a scan without any problems.
Wondering if there is another problem, not just with VPS>

[edt]

Hi guys, can you please post a version of the virus database (VPS) from the settings/update page? Home Network security scan is partly in the programme and partly in the VPS - so it really does matter what version of the VPS you all are running.

Thanks a lot,
L.

Hi Lukor
I am not sure what VPS means but following on from what David has typed mine actually says 151104-1
Hope this is what you meant?

Any solutions to this problem yet Lukor? I am now on 151110-1
Many thanks in advance

Edit: Just tried it again and it is working ok again. Yippee! Thanks team

  Spoke too soon! I think it only completed because I had a trial Secure Line VPN running. I have just disabled this and guess what? The Smart Scan is hanging at 43% stuck on Network Threats again.
Back to the drawing board. 

[DavidR]

Hi guys, can you please post a version of the virus database (VPS) from the settings/update page? Home Network security scan is partly in the programme and partly in the VPS - so it really does matter what version of the VPS you all are running.

Thanks a lot,
L.

Hi Lukor
I am not sure what VPS means but following on from what David has typed mine actually says 151104-1
Hope this is what you meant?

Any solutions to this problem yet Lukor? I am now on 151110-1
Many thanks in advance

Edit: Just tried it again and it is working ok again. Yippee! Thanks team

@ Lukor
This is not resolved in the stand alone Scan for network threats still shows one of the Device Scan running.. same one as in my prior image Reply #9.

If I click the Scan History it effectively stops the Scan running and reports No problems found.

The Smart Scan completes without issue as mentioned in Reply #1 and its accompanying images.

So what are the differences in the Scan for network threats in the Smart Scan ?

[pavelk]

Hi,
could you check \ProgramData\AVAST Software\Avast\log\Hns.log. Is "End Scan" here?
Also you can try set Settings -> General -> Maintenance -> Enable debug logging.
Start "Scan for network threads" and check HnsToUi_Requests.jsons for "asw.hns.progress" and "asw.hns.reportdevice".
Remember uncheck Enable debug logging.
Thanks
Pavel

[DavidR]

Hi,
could you check \ProgramData\AVAST Software\Avast\log\Hns.log. Is "End Scan" here?
Also you can try set Settings -> General -> Maintenance -> Enable debug logging.
Start "Scan for network threads" and check HnsToUi_Requests.jsons for "asw.hns.progress" and "asw.hns.reportdevice".
Remember uncheck Enable debug logging.
Thanks
Pavel

The Hns.log is empty (size 2bytes), will now set the debug and initiate another scan.

UPDATE:
The Hns.log is still empty, no record of this file HnsToUi_Requests.jsons.

I notice there is an mdmp file in the logs folder (unp304799693743937426.mdmp), but that is from 3/11/2015.

[REDACTED]

Hi,
could you check \ProgramData\AVAST Software\Avast\log\Hns.log. Is "End Scan" here?
Also you can try set Settings -> General -> Maintenance -> Enable debug logging.
Start "Scan for network threads" and check HnsToUi_Requests.jsons for "asw.hns.progress" and "asw.hns.reportdevice".
Remember uncheck Enable debug logging.
Thanks
Pavel

Hope I have done it right

[REDACTED]

After a windows 10 refresh install, and then downloading Avast, I also have the same problem, the Smartscan hangs at 43% and does not complete. come on Avast, what's going on?

[aa.avast]

Same bug being experienced here on Windows 10 and Windows 7 machines but it works fine on Windows XP.

[edt]

I have reported this problem which has been ongoing since latest update. As soon as I hear anything I will post on here if solutionava ilable.

[REDACTED]

I did a Network scan today .
End result nothing has changed, still getting same outcome.

Smart Scan no problems

Avast version 11.1.2245
VPS 151209.1

[midnight]

Same here.  Still shows one waiting.

[DavidR]

Well no problem on Win XP SP3 and 11.1.2245 free with the Network Threats Scan.