Author Topic: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization  (Read 11193 times)

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Offline glnz

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #15 on: November 09, 2015, 08:24:30 PM »
 
NON - thanks for that link.  Unfortunately, Firefox blocks the page and gives me a warning before Avast does anything.  No reaction from Avast.  So I still have no idea whether NG is running or doing anything.

My purpose was to test whether NG and some kind of sandboxing are working on my PC, not only to have fun.  And the idea to try to run the stuff in CMD was from a diferent Avast thread.
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Offline RejZoR

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #16 on: November 09, 2015, 10:58:03 PM »
For me, the test file doesn't trigger DeepScreen.
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Offline NON

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #17 on: November 10, 2015, 11:32:32 AM »
For me, the test file doesn't trigger DeepScreen.

Well, for me it triggers DeepScreen. What is the difference ???
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Offline glnz

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #18 on: November 10, 2015, 12:11:37 PM »
RejZoR and NON -- NON's question directly above is a good one, and maybe we're starting to get somewhere. 

Each of you, please run an elevated cmd and then run the ngtool isready test shown in my attachment at the top of this thread, and post here the results.  From what I can see, the ngtool isready command is just a test to see whether NG is working on your PC.  In my case, the result is an error message that my NG virtual machines aren't ready.  Very curious to see what it tells each of you.

I think you might get there using  cd C:\Program Files\AVAST Software\Avast\ng
then type    ngtool isready
« Last Edit: November 10, 2015, 12:18:41 PM by glnz »
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Offline glnz

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #19 on: November 11, 2015, 05:34:12 PM »
 
Asyn and all - attached is the response from Avast customer support.  Read from bottom up.  No help at all.  NG looks like a defective product.

Have you all had a chance to run the ngtools isready test?  Still curious to know what's happening, although Avast itself hasn't a clue.

Thanks.
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Offline davexnet

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #20 on: November 11, 2015, 06:01:02 PM »
Seems as if NG is some developers proof of concept, rather than a usable, reliable product.  Sadly, other parts of avast feel like this also,
such as the SSL scanning in XP.  How well did that work?
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Offline glnz

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #21 on: November 11, 2015, 06:22:15 PM »
davexnet - join the party.  But, if you want a drink, please first try running the ngtools.exe isready test in my attachment at the top of this thread.

What results do you get?
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Offline davexnet

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #22 on: November 11, 2015, 06:53:53 PM »
I no longer have it installed.  I reinstalled, did a custom setup and chose the shields only.
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Offline glnz

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #23 on: November 11, 2015, 07:30:27 PM »

davexnet - how does one do that?  Please point to a link if that's easy.  Thanks.
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Offline davexnet

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #24 on: November 11, 2015, 07:42:44 PM »
To alter your active system,
control panel/programs and features/avast/change.
Deselect everything except the shields.

For a fresh install, uninstall and reboot.  Open the avast installer package and on the very first screen that comes up,
(in a very small font) choose the custom install.  In the middle column you'll see all the bloatware value-added extras.
Choose what you like from here .  Select your language on the right, then choose next.  From then on it's pretty much
the same as the basic install.
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Offline glnz

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #25 on: November 12, 2015, 05:06:04 PM »
davexnet - thanks.  Really dumb question - where do I get the installer, as my current install was through my prior Avast's program update.

Everyone - I got another email from Avast support, this time from a "Technical support engineer" asking that I run a diagnostic tool from https://www.avast.com/faq.php?article=AVKB33#artTitle

I did that, but (a) it showed my Win 7 Pro 64-bit system is clean and compatible, and (b) it would NOT upload the detailed information to Avast itself - its effort to do so generated error message.  See the TWO attached jpgs.

Avast is spending a bit too much on marketing and annoying pop-up messages and a bit too little on the tech side.
« Last Edit: November 12, 2015, 06:58:36 PM by glnz »
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Offline davexnet

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Offline glnz

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #27 on: November 13, 2015, 05:04:45 AM »
davexnet and others here --

Well, I have now uninstalled and cleared Avast 2016 and reinstalled it, and I followed davexnet's excellent instructions for unchecking the bloatware in the middle column.  I DID check the box on the right for working with virtual machines.  I went through the Avast settings to make sure that Enable Hardware Virtualization is checked.

I GET THE SAME ERROR FOR NGTOOL ISREADY AS IN MY FIRST POST ABOVE.

Avast 2016 DOES NOT WORK.
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Offline glnz

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #28 on: November 15, 2015, 06:23:35 PM »
 
Avast - do have nothing to add here?  You have also gone radio silent on my support ticket with you.

If NG doesn't work, please tell us.

What do the error codes (in my first post above) mean?

What's your response to this?
« Last Edit: November 15, 2015, 07:34:32 PM by glnz »
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Offline glnz

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Re: NG problems in new Avast 2016 - on Win 7 64-bit with virtualization
« Reply #29 on: November 18, 2015, 03:52:03 AM »
Still no response from my support ticket.  Avast 2016 is still defective.
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