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Author Topic: My licence won't transfer  (Read 5997 times)

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Offline patrice58

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My licence won't transfer
« on: November 03, 2015, 10:47:43 PM »
My premium licence does not transfer to the Avast VPN app for Android. I still have the 7 day trial? I have tried the clicking I have  a licence in the VPN app but nothing happens.
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Offline Filip Havlicek

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Re: My licence won't transfer
« Reply #1 on: November 03, 2015, 11:03:01 PM »
Hi,

SecureLine has separate licensing.

Filip
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Offline patrice58

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Re: My licence won't transfer
« Reply #2 on: November 03, 2015, 11:07:46 PM »
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Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,

Offline patrice58

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Re: My licence won't transfer
« Reply #3 on: November 03, 2015, 11:09:57 PM »
Unfortunately I need help in the transfer of my licence.
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Offline Filip Havlicek

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Re: My licence won't transfer
« Reply #4 on: November 03, 2015, 11:30:10 PM »
Oh, so it's out already :D

I'm not sure if it won't activate after you trial runs out. I'll check tomorrow. Do you use the same address for your licensing as you have in your profile?

Filip
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Offline patrice58

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Re: My licence won't transfer
« Reply #5 on: November 03, 2015, 11:32:19 PM »
Yeah it's the same account. :-)
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Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,

Offline patrice58

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Re: My licence won't transfer
« Reply #6 on: November 03, 2015, 11:33:51 PM »
So in the future (next year October) what will my subscription pay for?
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Offline Filip Havlicek

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Re: My licence won't transfer
« Reply #7 on: November 03, 2015, 11:35:53 PM »
I think it will actually get cancelled and you'll have a VPN license for the amount of time that was left (= until next automatic renewal) on your (now cancelled) subscription.

Filip
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Offline patrice58

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Re: My licence won't transfer
« Reply #8 on: November 03, 2015, 11:39:16 PM »
Oh right. Ok that's good. If you don't want the VPN subscription can you apply for a pro rota refund?
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Offline Filip Havlicek

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Re: My licence won't transfer
« Reply #9 on: November 04, 2015, 12:25:39 AM »
I don't think so as we don't have any way to actually send you the refund since all this is managed by Google Play and we don't have actual access to your credit card info etc. At least to my knowledge that is :)

Filip
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Offline patrice58

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Re: My licence won't transfer
« Reply #10 on: November 04, 2015, 12:52:43 AM »
Thanks (as always) Filip.
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Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,
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