Author Topic: Windows Media Player Error After Installing Avast  (Read 10394 times)

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Offline cornerstone3

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Windows Media Player Error After Installing Avast
« on: November 05, 2015, 11:31:27 PM »
I installed Avast (free version) yesterday for the first time.  Now, when I receive an mp3 file in an email and try to play it with Windows Media Player, I receive the message, "Windows Media Player encountered a problem while playing the file."  I get several of these each day from my voice mail provider and didn't have any trouble prior to installing Avast.  Anyone have a similar problem?  Anyone have any suggestions on fixing this problem?  I'm using Windows 7 Professional.  Plan to upgrade to Windows 10 at the end of the year.

Offline Pondus

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Re: Windows Media Player Error After Installing Avast
« Reply #1 on: November 06, 2015, 12:07:41 AM »
Quote
I installed Avast (free version) yesterday
What AV did you use before installing avast?
Did you remove it before installing avast?
Did you follow vendors instructions using removal tool?

Uninstalling a third-party antivirus software  https://www.avast.com/faq.php?article=AVKB11#artTitle




Offline cornerstone3

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Re: Windows Media Player Error After Installing Avast
« Reply #2 on: November 06, 2015, 01:40:41 AM »
I had no antivirus prior to Avast.  Yeah, I know...
Just found out that iTunes no longer works, either.  Won't even start playing an mp3 file.
« Last Edit: November 06, 2015, 01:42:12 AM by cornerstone3 »

Offline Pondus

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Re: Windows Media Player Error After Installing Avast
« Reply #3 on: November 06, 2015, 01:48:10 AM »
Follow Instructions here https://forum.avast.com/index.php?topic=53253.0
Attach Malwarebytes and Farbar Recovery Scan Tool logs ....  3 logs total


See below the box you write in ... Attachments and other options


a expert will assist you tomorrow





Offline cornerstone3

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Re: Windows Media Player Error After Installing Avast
« Reply #4 on: November 06, 2015, 09:00:51 PM »
Attached are four log files:
     MBAM.txt from MalwareBytes
     FRST.txt from Farbar Recovery Scan Tool
     Addition.txt from Farbar Recovery Scan Tool
     aswMBR.txt from aswMBR.exe

Offline essexboy

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Re: Windows Media Player Error After Installing Avast
« Reply #5 on: November 06, 2015, 09:32:18 PM »
Let me know what problems remain after this

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
ProxyEnable: [.DEFAULT] => Proxy is enabled.
ProxyServer: [.DEFAULT] => http=127.0.0.1:44445;https=127.0.0.1:44445
2015-11-04 09:52 - 2015-11-04 10:59 - 00000004 _____ C:\Windows\SysWOW64\029B560A371F4E00AB32838EBC01B9E7
2015-07-09 09:45 - 2015-07-09 09:45 - 0045463 _____ () C:\ProgramData\1436456690.bdinstall.bin
2015-07-09 09:47 - 2015-07-09 10:08 - 0043326 _____ () C:\ProgramData\1436456858.13964.bin
2015-07-09 09:47 - 2015-07-09 09:47 - 0002056 _____ () C:\ProgramData\1436456858.14092.bin
2015-07-09 10:08 - 2015-07-09 10:08 - 0001036 _____ () C:\ProgramData\1436456858.9060.bin
2015-07-09 10:20 - 2015-07-09 10:20 - 0197784 _____ () C:\ProgramData\1436458465.bdinstall.bin
2015-07-10 10:14 - 2015-07-10 10:14 - 0038047 _____ () C:\ProgramData\1436544865.bdinstall.bin
2015-07-10 10:15 - 2015-07-10 10:15 - 0098506 _____ () C:\ProgramData\1436544867.bdinstall.bin
2014-04-28 09:37 - 2015-11-06 10:12 - 0001108 ___SH () C:\ProgramData\KGyGaAvL.sys
2014-04-28 18:00 - 2015-11-03 18:46 - 0003904 ____H () C:\ProgramData\nsActivation.act
Task: {0ACF6356-C213-49E4-A6CE-EB6C84FA0268} - \ConsumerInputUpdateTaskMachineCore -> No File <==== ATTENTION
Task: {36325E94-8FF7-4D13-B375-698CADF5421E} - \Zadpirve -> No File <==== ATTENTION
Task: {373F085B-5D8B-4097-BD4E-11AAE93A71FF} - \64e37b53-1b9f-49d2-a252-51f3bd30c4ae-10_user -> No File <==== ATTENTION
Task: {3AE0BF04-FB03-4453-ACB6-395B52A64E85} - System32\Tasks\{6D0E8D76-AC4A-4869-BC0D-CD81A5EEED80} => D:\FTW4416.EXE
Task: {3E24483C-3ECB-43C3-B082-01C7664DFBA3} - \Tny_Cassiopesa -> No File <==== ATTENTION
Task: {4AC5F9EA-06A9-4CA7-BBEB-088A9EF36F79} - \Selection Tools Update -> No File <==== ATTENTION
Task: {6EAB2530-5AD7-4F48-8427-73EE000B5A68} - \c6cfb217-b07e-42b1-9825-b441a3b2d965-5_user -> No File <==== ATTENTION
Task: {94AC97A6-2C4E-41F4-8F30-6D6307217148} - \SmartWeb Upgrade Trigger Task -> No File <==== ATTENTION
Task: {979A0C9A-C068-47AD-90BA-2D2E88709C40} - \SwiftSearch Auto Updater 1.10.0.25 Pending Update -> No File <==== ATTENTION
Task: {A489CC9C-FC72-42D4-954F-0885AD48D5F5} - \c6cfb217-b07e-42b1-9825-b441a3b2d965-1-6 -> No File <==== ATTENTION
Task: {A7EFB7DC-67C3-4B7F-B3F4-09EC05975672} - \64e37b53-1b9f-49d2-a252-51f3bd30c4ae-5 -> No File <==== ATTENTION
Task: {AF21ACF9-C474-472A-A6F1-B2ECF5DE31B0} - \ConsumerInputUpdateTaskMachineUA -> No File <==== ATTENTION
Task: {D016CD54-1558-4F54-A416-91565B5E1181} - \c6cfb217-b07e-42b1-9825-b441a3b2d965-1-7 -> No File <==== ATTENTION
Task: {D800275C-1A76-4D88-B72D-7C11D3633C76} - \c6cfb217-b07e-42b1-9825-b441a3b2d965-5 -> No File <==== ATTENTION
Task: {E34A7EC1-2A46-4F26-AC17-C6ED006AFF86} - \c6cfb217-b07e-42b1-9825-b441a3b2d965-10_user -> No File <==== ATTENTION
Task: {E803970C-0B51-46EC-81C5-7526D51622E5} - \globalUpdateUpdateTaskMachineCore -> No File <==== ATTENTION
Task: {E8D57427-6B4C-4217-B7C5-D857F709647D} - \64e37b53-1b9f-49d2-a252-51f3bd30c4ae-5_user -> No File <==== ATTENTION
Task: {EA3E9B46-661C-4A3D-A059-ECCAAF37BF03} - \c6cfb217-b07e-42b1-9825-b441a3b2d965-4 -> No File <==== ATTENTION
Task: {EA8B8C21-A280-474F-B4EC-13343CF73BB8} - \SwiftSearch Auto Updater 1.10.0.25 Core -> No File <==== ATTENTION
Task: {F2C2E6DF-DF49-4821-8FBF-AF9F36862991} - \WindApp Update -> No File <==== ATTENTION
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\AMP => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\AMPSE => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ioloSystemService => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\vseamps => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\vsedsps => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\vseqrts => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\AMP => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\AMPSE => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\EventSystem => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\GoToAssist => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\ioloSystemService => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\vseamps => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\vsedsps => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\vseqrts => ""="Service"
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
cmd: sfc /scanfile=C:\Windows\system32\dnsapi.dll
cmd: sfc /scanfile=C:\Windows\SysWOW64\dnsapi.dll
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.

Offline cornerstone3

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Re: Windows Media Player Error After Installing Avast
« Reply #6 on: November 06, 2015, 10:41:01 PM »
Have followed your instructions through running FRST.  Seems to have run properly and then required me to reboot.  Following reboot, I do not have Internet access.  (Am writing this from a different computer.)  The Network and Sharing Center indicates it's identifying the network but the little circle has been spinning for over five minutes.  Also, Windows is telling me it is not a genuine copy.
« Last Edit: November 06, 2015, 11:35:23 PM by cornerstone3 »

Offline essexboy

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Re: Windows Media Player Error After Installing Avast
« Reply #7 on: November 07, 2015, 11:57:29 AM »
You had some malware that replaced two system files

Could you look at the fixlog and tell me what FRST says about these two lines

Quote
cmd: sfc /scanfile=C:\Windows\system32\dnsapi.dll
cmd: sfc /scanfile=C:\Windows\SysWOW64\dnsapi.dll

Offline cornerstone3

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Re: Windows Media Player Error After Installing Avast
« Reply #8 on: November 07, 2015, 01:24:00 PM »
Found the two lines you cited.  Further down in the log I found the following:

=========  sfc /scanfile=C:\Windows\system32\dnsapi.dll =========

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

The system file repair changes will take effect after the next reboot.

========= End of CMD: =========


=========  sfc /scanfile=C:\Windows\SysWOW64\dnsapi.dll =========

There is a system repair pending which requires reboot to complete.  Restart
Windows and run sfc again.

========= End of CMD: =========

Found CBS.log and attached it here.

Offline essexboy

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Re: Windows Media Player Error After Installing Avast
« Reply #9 on: November 07, 2015, 01:39:22 PM »
OK it looks like only one file was replaced, they are both relevant to internet.. 

So run frst again with this one line fix, then reboot and try the net again

 

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
cmd: sfc /scanfile=C:\Windows\SysWOW64\dnsapi.dll

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that




Offline cornerstone3

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Re: Windows Media Player Error After Installing Avast
« Reply #10 on: November 07, 2015, 01:53:55 PM »
Here's the fixlog.txt file.  Do you need the CBS log, too?

Internet still does not connect.  Windows still claims it is not genuine.
« Last Edit: November 07, 2015, 02:04:26 PM by cornerstone3 »

Offline essexboy

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Re: Windows Media Player Error After Installing Avast
« Reply #11 on: November 07, 2015, 02:21:38 PM »
OK do you need a proxy to access the internet ?

Can you run network troubleshooter and let me know what error it generates

Offline cornerstone3

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Re: Windows Media Player Error After Installing Avast
« Reply #12 on: November 07, 2015, 04:31:50 PM »
So far as I know, I do not need a proxy.  The trouble shooter took about a second to run and said it couldn't identify the problem.  Clicked on "Explore other options" but that didn't give any clues, either.  Should we go back to a recovery point and start over?

Offline essexboy

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Re: Windows Media Player Error After Installing Avast
« Reply #13 on: November 07, 2015, 07:06:40 PM »
Yes go back to the FRST restore point and then run a fresh FRST scan for me please

Offline cornerstone3

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Re: Windows Media Player Error After Installing Avast
« Reply #14 on: November 07, 2015, 07:24:25 PM »
Ran System Restore on "Restore Point Created by FRST."

System Restore did not complete successfully.  You computer's system files and settings were not changed.
The data is invalid (0x8007000D)

When I click the button to run System Restore again, I receive:
     There was an unexpected error.
     Catastrophic failure0x8000FFFF)
     Please close System Restore and try again.

The only other restore point is "Windows Modules Installer" dated 11/05/2015 at 04:58 PM.
Restore Point Created by FRST is dated 11/06/2015 at 03:27 PM.

I first began noticing problems on 11/04/2015.