Update for the 2507 release.

[Vladimyr]

This machine has now, apparently, updated itself from 10.2.2505 to 10.3.2508.
Now has "Secure Virtual Machines" listed.

Thanks Jeff

It would be interesting to know what  the current parameters are and what the likely ongoing requirements will be.
I've had 10.2.205 installed on everything from an Asus Intel i5 m/b with 8GB
RAM running Win 8.1 64-bit down to a Pentium 4 running XP PRO and none of them have claimed to have NG installed, including the Compaq laptop from which the attached shots were taken.

 

HI,

@vladimyr, From my understanding, the NG service only installs on certain devices ( I will have to check what the conditions are) and these devices should be the only ones affected with the service stopping issue that was caused by the 2507 update.

Thanks!
Jeff

[Vladimyr]

And now also on a 2nd machine updated from 10.2.2505 to 10.3.2508 yesterday.

Hi Jeff

Still happening on the only machine that had 10.3.2507 (now 10.3.2508)

Hi Vladimyr,

Once the 2508 update is released, let us know if the issue persist. Still do not have an ETA on the release as of yet.


Thanks!

Jeff

[Jeff.S]

Hi Vladimyr,

Can you try a clean install and see if the issue is still there? USe the Avast clear (https://www.avast.com/uninstall-utility) to remove.
If the issue is still there, create a ticket using the support or live chat option in the portal so we can collect some logs fromt he device.

Thanks!