Author Topic: Avast Customer Service  (Read 2820 times)

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Avast Customer Service
« on: March 03, 2016, 02:43:57 PM »
Has anyone else experienced extremely poor customer service from DigitalRiver regarding Avast Enpoint. I've requested refund assistance twice and have yet to get any response (other than the typical auto...thank you for contacting us, someone will contact you soon).

While I have have to take part of the blame for not processing my renewal order properly, to not respond at all is terrible customer service. Good product or not, I won't be recommending or using Avast products in the future.

Offline Asyn

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Re: Avast Customer Service
« Reply #1 on: March 03, 2016, 03:02:52 PM »
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Avast Customer Service
« Reply #2 on: March 03, 2016, 04:34:57 PM »
Digital River and Nextway don't handle refund requests.
Only avast does.

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Re: Avast Customer Service
« Reply #3 on: March 04, 2016, 03:06:01 AM »
I've requested help using the avast support ticket portal twice. The first was 21 days ago, the second was 5 days ago! I'll just spread the word for people not to use Avast.

Offline Asyn

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Re: Avast Customer Service
« Reply #4 on: March 04, 2016, 05:37:57 AM »
Post your ticket-ID.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0