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Author Topic: 0 response after paying customer for years  (Read 2984 times)

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Offline Ch3vr0n

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0 response after paying customer for years
« on: November 08, 2015, 09:08:00 PM »
What exactly does a paying customer have to do get support? After the latest newsletter i filed a support ticket 16211 nearly a WEEK AGO! Autoreply states usually within 24h, could be a little longer. 5 days! is not a "little" longer. even asked in the latest beta sticky, paged Tomas https://plus.google.com/108634582893514727706

response: ZERO

seriously considering not renewing AIS in a couple months! after being a PAYING!!!! customer for multiple years for both AIS AND MOBILE PRO this is seriously disappointing
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Offline Eddy

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Re: 0 response after paying customer for years
« Reply #1 on: November 08, 2015, 09:17:50 PM »
avast is trying to handle tickets within 10 business days (= 2 weeks)
This has been told a huge amount of times already.
Please (re)search before posting.
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Offline DavidR

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Re: 0 response after paying customer for years
« Reply #2 on: November 08, 2015, 10:28:39 PM »
What newsletter ?
What is the problem you are experiencing ?

There is nothing to stop you seeking help here, it is by far a quicker response.
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Offline Ch3vr0n

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Re: 0 response after paying customer for years
« Reply #3 on: November 09, 2015, 02:25:44 AM »
What newsletter? The one they sent about just as many days ago in regards to mobile security.
My problem? Nothing anyone but an employee can help me with.
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Offline Eddy

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Re: 0 response after paying customer for years
« Reply #4 on: November 09, 2015, 04:55:26 AM »
Quote
Nothing anyone but an employee can help me with.
You could be very wrong with that.
Besides, there are people from avast here who may be able to help.
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Offline Asyn

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Re: 0 response after paying customer for years
« Reply #5 on: November 09, 2015, 06:38:57 AM »
Quote from: Ch3vr0n on November 09, 2015, 02:25:44 AM
What newsletter? The one they sent about just as many days ago in regards to mobile security.
See: https://forum.avast.com/index.php?topic=178687.0
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Offline DavidR

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Re: 0 response after paying customer for years
« Reply #6 on: November 09, 2015, 04:15:20 PM »
Quote from: Ch3vr0n on November 09, 2015, 02:25:44 AM
What newsletter? The one they sent about just as many days ago in regards to mobile security.
My problem? Nothing anyone but an employee can help me with.

I have never in over eleven years received a newsletter from avast - which is why I raised the question.
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Offline Ch3vr0n

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Re: 0 response after paying customer for years
« Reply #7 on: November 10, 2015, 01:29:45 AM »
Quote from: Asyn on November 09, 2015, 06:38:57 AM
Quote from: Ch3vr0n on November 09, 2015, 02:25:44 AM
What newsletter? The one they sent about just as many days ago in regards to mobile security.
See: https://forum.avast.com/index.php?topic=178687.0

That's the newsletter yes, but irrelevant to my problem. I neither need, nor want the VPS thing. Guess i'll have to wait for CS to respond. 7 days and counting
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Offline Eddy

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Re: 0 response after paying customer for years
« Reply #8 on: November 10, 2015, 10:50:55 AM »
That mail and the VPS have nothing to do with each other at all.
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Offline Ch3vr0n

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Re: 0 response after paying customer for years
« Reply #9 on: November 10, 2015, 06:46:34 PM »
meant to say VPN and euhm yes they do. Due to changing pricing in etc in mobile security they offered up VPN account. Anyway, this can be locked now. CS responded at last and an agreement was reached. Case closed
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Offline essexboy

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Re: 0 response after paying customer for years
« Reply #10 on: November 10, 2015, 06:48:08 PM »
Intriguing what was the problem ?  Anyone know ?
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