Author Topic: Renewed Avast IS Subscription - Unable to Access Safezone Browser  (Read 3459 times)

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Offline laurel99

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Good day,

Running Windows 7 - Home Premium -64 bit.   I renewed my subscription for Avast Internet Security a few days ago.  Program version shows 11.1.2241.  I'm now unable to access the new Safezone Browser when I click on it in the list under tools.  There was no option to create a shortcut icon during install.

Additionally, when I tried to access my online account at Wells Fargo which I had connected to Safezone, it wouldn't let me access my account.  Changed password, called Wells Fargo, they have no idea.  Using Internet Explorer 11.  Tried unlinking my account from Safezone, restarted computer, still couldn't access account, called Wells Fargo, they have no idea.

Downloaded Chrome cause I thought maybe IE11 was the problem.  From the Wells Fargo home page (scap attached) I clicked on SWITCH NOW, which sent me to Avast's splash page (scap attached) so I could download Avast... which I already have.

FYI able to access my Wells Fargo account on my mobile device with no problem.

Any help figuring out why I can't access SafeZone Browser appreciated.  Thank you.

Laurie


Offline Eddy

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Re: Renewed Avast IS Subscription - Unable to Access Safezone Browser
« Reply #1 on: November 30, 2015, 10:59:30 PM »
Perform a clean installation of the latest avast version and see if the problem is solved.
https://forum.avast.com/index.php?topic=179656.0

Offline laurel99

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Re: Renewed Avast IS Subscription - Unable to Access Safezone Browser
« Reply #2 on: December 01, 2015, 03:59:16 AM »
UPDATE:  I scrolled down and saw the Firewall Thread.  I ran repair and it seems to have fixed the problem.  Thank you!

That worked in that I can now access the Safezone Browser and my Wells Fargo account, but when I start Avast itself, I get a firewall off message and clicking the Turn Firewall On button does nothing.

So I'm guessing this is something I need to fix on my end??

Thank you!
« Last Edit: December 01, 2015, 08:56:32 AM by laurel99 »

Offline Eddy

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Re: Renewed Avast IS Subscription - Unable to Access Safezone Browser
« Reply #3 on: December 01, 2015, 09:40:13 AM »
Did you use aswclear ?

Offline Rednose

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Re: Renewed Avast IS Subscription - Unable to Access Safezone Browser
« Reply #4 on: December 01, 2015, 02:32:22 PM »
Hi Laurie :)

As you still have problems after the repair of Avast, I recommand to do a clean install :

Download the Avast! Uninstall Utility to your desktop.
Download Avast Internet Security

Disconnect from the internet.
Uninstall Avast via control panel.

Run the Uninstall Utility and accept the reboot to safe mode.
Once complete reboot your system to normal mode.
Reinstall Avast and reboot.

Greetz, Red.
OS: Win 10 / iOS 14 / Debian 10 / Tails 4
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Offline laurel99

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Re: Renewed Avast IS Subscription - Unable to Access Safezone Browser
« Reply #5 on: December 01, 2015, 07:09:04 PM »
Did you use aswclear ?

Hi Eddy,

I used the link you provided in your previous post to reinstall Avast IS.  That fixed my Safezone issues but left me with the firewall off.

I searched the forum and found someone else having firewall issues.  Using info I found there, I went to programs > change > repair.  The only version of Avast showing up was the new install 11.1.2244.  I ran repair, rebooted and everything appears to be running fine with the firewall on.  That was when I updated my post saying things looked good.

Not to be stupid, but I don't know what aswclear is??

Thanks,

Laurie
« Last Edit: December 01, 2015, 07:15:50 PM by laurel99 »

Offline laurel99

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Re: Renewed Avast IS Subscription - Unable to Access Safezone Browser
« Reply #6 on: December 01, 2015, 07:13:54 PM »
Hi Laurie :)

As you still have problems after the repair of Avast, I recommand to do a clean install :

Download the Avast! Uninstall Utility to your desktop.
Download Avast Internet Security

Disconnect from the internet.
Uninstall Avast via control panel.

Run the Uninstall Utility and accept the reboot to safe mode.
Once complete reboot your system to normal mode.
Reinstall Avast and reboot.

Greetz, Red.

Hi Red,

See above for post to Eddy explaining what I did.  On my end, it appears I'm running fine with one version of Avast IS that is functional.  If you think I need to do what you suggested above, I can.

Thanks!

Laurie

Offline Eddy

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Re: Renewed Avast IS Subscription - Unable to Access Safezone Browser
« Reply #7 on: December 01, 2015, 08:02:43 PM »
If it is running as it should, no need to change things.  ;)

Offline laurel99

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Re: Renewed Avast IS Subscription - Unable to Access Safezone Browser
« Reply #8 on: December 01, 2015, 09:21:09 PM »
Ok. Just wasn't sure if you all thought there was some issue lurking underneath what I'd done.

Thanks for your help!!!

Offline Eddy

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Re: Renewed Avast IS Subscription - Unable to Access Safezone Browser
« Reply #9 on: December 01, 2015, 09:29:57 PM »
Neah, if I had a suspicion that there still would be something wrong I would have checked it.

Don't thank us before you have received our bill ;D