Author Topic: "Secure Line has encountered a technical issue."  (Read 4893 times)

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Offline cjjflash

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"Secure Line has encountered a technical issue."
« on: November 12, 2015, 07:16:02 PM »
Hi, Secure Line VPN - has suddenly stopped working today - all I get is the message "Secure Line has encountered a technical issue.". This happens as soon as I try to open Avast VPN up.

Any help?

Chris

Offline cjjflash

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Re: "Secure Line has encountered a technical issue."
« Reply #1 on: November 12, 2015, 07:23:57 PM »
Ha, I've been trying for the last hour to connect - re-booting etc. Now it's just started working again - just like that... must be magic... but I'm relieved that it wasn't something to do with my computer. It would be nice if the error message could mention if it has something to do with the users end - or Avasts end... if you see what I mean...

Chris

Offline schmidthouse

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Re: "Secure Line has encountered a technical issue."
« Reply #2 on: November 13, 2015, 12:32:27 AM »
When using any VPN service, it is not uncommon to experience periodic Server Issues which interrupts functionality. :)
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.9.2488b/Secureline VPN v.5.12.5699b/ADU v.21.3b/ASB v.93.0b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/WD/VS/ADU v.21.3b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline crmartin39

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Re: "Secure Line has encountered a technical issue."
« Reply #3 on: November 21, 2015, 03:16:14 AM »
Today  (since ~ 4pm) Avast Secure Line has stopped working on several occasions and gives the "Secure Line has encountered a technical issue" message.

Following up on this I find that free Antivirus is also stopping repeatedly. Restarting or rebooting fixes the problem for a few minutes then it fails again.

Windows 7 Pro / Chrome / Antivirus Program Version 10.4.2233 / Virus Definitions 151120-1

Offline Eddy

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Re: "Secure Line has encountered a technical issue."
« Reply #4 on: November 21, 2015, 02:27:04 PM »
Antivirus Program Version 10.4.2233 is a old(er) version.
Newest is : https://forum.avast.com/index.php?topic=178580.0

Latest beta : https://forum.avast.com/index.php?topic=179386.0

Offline Davidek

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Re: "Secure Line has encountered a technical issue."
« Reply #5 on: November 23, 2015, 01:52:22 PM »
Hi crmartin,

What locations were you trying to connect to please? 

Thanks,

Davidek