Author Topic: Refund requested and No response from Avast ticket #22509  (Read 5470 times)

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Offline ksrk86.raj

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Refund requested and No response from Avast ticket #22509
« on: November 13, 2015, 06:10:40 PM »
grimefighter doesnt seem to working. purchased and optimized but there is no change in performance. Still remains same. Requested refund immediately but no response or avast not even care about the issue. i need action to my issue asap

« Last Edit: November 13, 2015, 07:27:08 PM by ksrk86.raj »

Offline Eddy

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Re: Refund requested and No repospne from Avast ticket #22509
« Reply #1 on: November 13, 2015, 06:27:01 PM »
GrimeFighter has been replaced by avast CleanUp.
You need to upgrade avast.

To activate it:
https://www.avast.com/faq.php?article=AVKB225

Offline ksrk86.raj

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Re: Refund requested and No repospne from Avast ticket #22509
« Reply #2 on: November 13, 2015, 07:15:26 PM »
Yes i am on latest only and it do say as Avast cleanup only on the interface so there is no issues with version. Did optimize even now however no luck.

Offline Eddy

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Re: Refund requested and No response from Avast ticket #22509
« Reply #3 on: November 13, 2015, 07:46:51 PM »
Let's see if we can find out what is not working/why it isn't working.
If you wish to do so ofcourse.

What happens if you run avast cleanup ?
Are you getting a error message ? (screenshot please)
What OS/SP  do you have ?
Was this is clean installation of the latest avast version ?
How did you install cleanup?

Looking at the ticket number, it seems to me that you submitted it very recently.
At what date did you created the ticket ?

Offline ksrk86.raj

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Re: Refund requested and No response from Avast ticket #22509
« Reply #4 on: November 16, 2015, 04:16:52 PM »
Hi

i attached screenshot

I am using windows 7. Yes i downloaded and installed latest avast free and from the avast UI i paid and it added cleanup

Problem is i cannot find any difference even i did all these.

7 days ago i raised ticket.. i still not even get a reply / ack from avast support!!




Offline Eddy

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Re: Refund requested and No response from Avast ticket #22509
« Reply #5 on: November 16, 2015, 04:26:30 PM »
It is only 1.6Mb.
Don't forget that even if Cleanup removes those files, Windows is creating new files.
Some files also can't be deleted if they are in use.

As far as I can tell now, Cleanup is working as it should on your system.

avast is trying to handle tickets within 10 business days (=2 weeks)

Offline ksrk86.raj

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Re: Refund requested and No response from Avast ticket #22509
« Reply #6 on: November 16, 2015, 06:43:43 PM »
i dont know what basis you are saying clean up is working... what is the purpose of clean up? finding 1.6 mb of files which will also recreated by windows?? i was expecting cleanup will resolve my pcs poor performance and paid for it, but it actually failed to do so. i dont want to spend time on replying on this thread any more, I just need money back which u guaranteed at the time of purchase. Please process the ticket asap and issue refund

Offline Eddy

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Re: Refund requested and No response from Avast ticket #22509
« Reply #7 on: November 16, 2015, 07:23:24 PM »
I didn't guaranteed anything.
I am not a avast employee.

Quote
i dont know what basis you are saying clean up is working
What is making you think it isn't? It is scanning and cleaning up the things it found. That is exactly how it is supposed to work.

A slow system doesn't have to be caused by malware.
It can also be caused by e.g. dust making the hardware too hot.

If you attach the Farbar log files to a post, we can check if there are things loading/running that shouldn't.

Offline ksrk86.raj

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Re: Refund requested and No response from Avast ticket #22509
« Reply #8 on: November 16, 2015, 07:34:07 PM »
Do you mean the purpose of clean up is to just clean un necessary files? if yes there are lot of free tools available for that why i should go for avast paid one ?


https://www.avast.com/en-in/cleanup - and see this. it is quoted it will speed up you PC in minutes? By seeing all these only i installed avast cleanup not just remove temp files / unnecessary files

Hope you understand a customer concern instead just defending yourself.

Offline ksrk86.raj

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Re: Refund requested and No response from Avast ticket #22509
« Reply #9 on: November 16, 2015, 07:35:55 PM »
and i am not saying you guaranteed. it is by avast which said 30 days money back guarantee. 

Let me know how to get the log files ?

Offline Eddy

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Re: Refund requested and No response from Avast ticket #22509
« Reply #10 on: November 16, 2015, 08:03:18 PM »
For the log files, follow these instructions :
https://forum.avast.com/index.php?topic=53253.0

Avast CleanUp is checking for a lot more things than just unneeded files.
But as with all those tools, it can't cleanup/fix/remove what it doesn't detect.

But let's see what the logs show us.
Computers (as with e.g. cars) do need maintenance now and then. ;)

Don't know old the system is, but ever opened it and removed all dust ?
This includes normally also taking out, opening and cleaning the inside of the psu.

Offline ksrk86.raj

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Re: Refund requested and No response from Avast ticket #22509
« Reply #11 on: November 21, 2015, 03:13:17 PM »
Very difficult to follow up the instructions for getting log i dont have enough time.. Basically i am looking for money back as the product doesnt satisfy my need. and fyi it is not old system. it is just 4 years old laptop.



Offline Eddy

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Re: Refund requested and No response from Avast ticket #22509
« Reply #12 on: November 21, 2015, 04:14:05 PM »
4 years is old  ;)
Dust  removal should take place at least once a year.

Offline ksrk86.raj

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Re: Refund requested and No response from Avast ticket #22509
« Reply #13 on: November 21, 2015, 04:27:42 PM »
may be :) i use to format my system twice an year.. last formatted an year ago

Offline ksrk86.raj

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Re: Refund requested and No response from Avast ticket #22509
« Reply #14 on: November 21, 2015, 04:30:31 PM »
btw i havent got any response to my ticket yet.. You said they normally respond in 10 days.. now it is more than 12 days. Do you know when they will process it.. at-least they  should acknowledge right ??