Author Topic: Windows 10 thinks Avast is turned off after update  (Read 3823 times)

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Offline redjak

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Windows 10 thinks Avast is turned off after update
« on: November 14, 2015, 10:57:37 PM »
After the large update to Windows 10 today (Windows 10 Pro is version 1511 now), Windows 10 thinks Avast is turned off. I didn't have this problem before installing the update. Avast is version 11.1.2241 and it says it is current. I'm seeing this problem on multiple computers, so I suspect it is caused by the Windows 10 update. Any suggestions?

Jim

Offline Qwinn

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Re: Windows 10 thinks Avast is turned off after update
« Reply #1 on: November 15, 2015, 07:41:38 AM »
I'm having the same problem, except I restored a backup that I had done prior to the Windows update, and the service isn't working on that either.  Worse, I absolutely cannot uninstall Avast in any way, either through Programs and Features or with avastclear in safe mode.  When I used the Account option, it told me that I had been disconnected from my account.  I try to log in and it says I can't, "try again later", wtf?  I think maybe it's no longer recognizing my device because I restored from a backup, I delete my device from my account on the web site, and Avast STILL won't let me connect to my account from my computer.

I tried installing Internet Security 2016 on top of what I have, and you get the spinning icon and then it just stops dead with no explanation.  Same as when I try to use avastclear in safe mode.  Basically any setup or uninstall program associated to Avast starts and just dies instantly with no explanation.

I can't disable the process that is running in task manager even though Avast claims it isn't running.  I can't disable it in Startup processes either.  This is insanely frustrating.  At this point I just want to uninstall and never pay for this product again, but I can't even do that!  Avast has literally become the most difficult to remove malware I've ever encountered!
« Last Edit: November 15, 2015, 07:54:20 AM by Qwinn »

Offline Eddy

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Re: Windows 10 thinks Avast is turned off after update
« Reply #2 on: November 15, 2015, 01:50:51 PM »
redjak,

try a repair of avast.
If that fails, perform a clean installation of avast and see if everything is working again.

Offline redjak

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Re: Windows 10 thinks Avast is turned off after update
« Reply #3 on: November 15, 2015, 05:16:15 PM »
redjak,

try a repair of avast.
If that fails, perform a clean installation of avast and see if everything is working again.

Eddy,

Thanks! Control Panel, Programs, Change, select Repair fixed the problem of "Windows 10 thinks Avast is turned off" on our family computers. One computer needed a restart for the changes from Repair to take effect, but the other two didn't need a restart of Windows.

Everything seems to be working again after the large Windows 10 update.  :)

Jim

Offline bob3160

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Re: Windows 10 thinks Avast is turned off after update
« Reply #4 on: November 15, 2015, 10:57:09 PM »
After installing, updating or repairing of Avast, it is always recommended to reboot your system.
Many changes occur when installing this program and the only way to be sure all the changes take
effect is to reboot. :)
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