Author Topic: Backup disapare at my.avast.com  (Read 3843 times)

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Offline sams.gsm

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Backup disapare at my.avast.com
« on: November 15, 2015, 07:55:08 PM »
Hello
I'm using Avast as antivirus and Backup, when i login my.avast.com i find my gsm connected but the problem is that my backup doesn't exist anymore.
how can i contact avast company to restore my backup at the website to restore it in my device ?

Thank you

Offline Asyn

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Re: Backup disapare at my.avast.com
« Reply #1 on: November 16, 2015, 08:27:31 AM »
Win 8.1 [x64] - Avast Premier 19.1.2358.Beta2 - CC 5.51 - MCS - EEK - FF ESR 60.4 [NS/AOS/uBO] - TB 60.3.3 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Backup disapare at my.avast.com
« Reply #2 on: November 16, 2015, 11:15:46 AM »
Already looked at Google drive to see if the backup is there ?

Offline sams.gsm

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Re: Backup disapare at my.avast.com
« Reply #3 on: November 18, 2015, 12:53:09 AM »
Than you Asyn & Eddy for your answers

@Eddy
I have nothing  at Google drive :(

Offline Asyn

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Re: Backup disapare at my.avast.com
« Reply #4 on: November 18, 2015, 07:23:59 AM »
You're welcome.
Win 8.1 [x64] - Avast Premier 19.1.2358.Beta2 - CC 5.51 - MCS - EEK - FF ESR 60.4 [NS/AOS/uBO] - TB 60.3.3 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Backup disapare at my.avast.com
« Reply #5 on: November 18, 2015, 01:45:56 PM »
avast is making changes in all kind of places.
main website, blog, my.avast.com etc.
It would not surprise me if that is why the backup doesn't show.

If the backup really was successful created, it should be on one of the avast servers.
Let's hope they find it for you.

Keep us informed if you got a response/news please.