Author Topic: Cleanup not working on Nexus 5X  (Read 6328 times)

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Cleanup not working on Nexus 5X
« on: November 18, 2015, 10:45:07 AM »
Avast Cleanup is not cleaning up on my LG Nexus 5X. It reports cache data to clear and when I press the button it goes through the motions of cleaning, but actually no cache is cleared.

Offline Eddy

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Re: Cleanup not working on Nexus 5X
« Reply #1 on: November 18, 2015, 02:32:34 PM »
What exact Android version ?
What exact version of CleanUp ?
Is the device rooted ?
Any other security software installed ?

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Re: Cleanup not working on Nexus 5X
« Reply #2 on: November 20, 2015, 10:37:12 AM »
Android 6.0 security patch level 1 November 2015.
Avast Cleanup 1.3.1 scanner updated 30 October 2015.
Only Avast security products installed (Battery Saver,Cleanup, Mobile Security).
Not rooted.


Offline Eddy

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Re: Cleanup not working on Nexus 5X
« Reply #3 on: November 20, 2015, 10:51:19 AM »
There are some problems known with the latest AMS, but till now I never seen/heard about a problem with Cleaner.

To me it seems avast should have a closer look at this.

Does it happen with the "quick clean" as well as you select the extended clean ?

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Re: Cleanup not working on Nexus 5X
« Reply #4 on: November 20, 2015, 06:11:15 PM »
It's the quick clean that's not working - I haven't tried the advanced cleaning

Offline Eddy

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Re: Cleanup not working on Nexus 5X
« Reply #5 on: November 20, 2015, 06:18:47 PM »
Try the advanced cleaning and see if it works or not.

Offline Štěpán Vaněk

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Re: Cleanup not working on Nexus 5X
« Reply #6 on: December 09, 2015, 05:52:38 PM »
Hi, sorry for late response. Please update to latest version (1.4.3) which brings support for Android 6 which was not present in previous version and it was the cause of problem you described.