Author Topic: can't print  (Read 3353 times)

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can't print
« on: November 16, 2015, 07:19:19 PM »
Epson says I have a Trojan and they want 250.00 to fix it.    Here are the logs you said I needed to run.

Offline Pondus

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Re: can't print
« Reply #1 on: November 16, 2015, 07:22:15 PM »
Quote
Epson says I have a Trojan and they want 250.00 to fix it.   
How do they know you have a trojan?


Offline essexboy

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Re: can't print
« Reply #2 on: November 16, 2015, 08:47:12 PM »
Without FRST and an idea as to why Epson think you are infected I can do nothing

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Re: can't print
« Reply #3 on: November 17, 2015, 04:53:29 PM »
I went to the epson help center.   I talked to "Chris" in India.   I had to down load a program and enter a key that let him rummage around in my computer.   He ping'ed and rummaged around and opened a file that he said showed that a Trojan was on my machine and he said I needed to go to Microsoft store and order support for one year at 199.00 a year or 599 for all time and then for another 50 bucks he would install it and remove the virus.   I thought I would check with you folks first.  I ran Malwarebyte and aswmbr from avast and sent the logs I think you said you wanted/needed.   also, my wife's Apple can print just fine off the printer.    :-[ so I could use some help if you can.  many thanks,

Roland

ps.  what is FRST?

Offline essexboy

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Re: can't print
« Reply #4 on: November 17, 2015, 05:07:03 PM »
Quote
He ping'ed and rummaged around and opened a file that he said showed that a Trojan was on my machine and he said I needed to go to Microsoft store and order support for one year at 199.00 a year or 599 for all time and then for another 50 bucks he would install it and remove the virus.
Which part of that does not scream scam ?


Run FRST and I will have a look, also I will need to know what your problem is

Offline Eddy

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Re: can't print
« Reply #5 on: November 17, 2015, 05:08:48 PM »

Offline Pondus

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Re: can't print
« Reply #6 on: November 17, 2015, 05:11:46 PM »
Quote
ps.  what is FRST?
see here  https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture  Farbar Recovery Scan Tool  run as instructed and attach the two diagnostic logs


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Re: can't print
« Reply #7 on: November 18, 2015, 04:37:11 AM »
Ok, I'm getting this I think, ran FRST and ran aswmbr a couple of days ago.  Will attach 3 files.   And yes Chris did scream SCAM thats why I came here.   :).

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Re: can't print
« Reply #8 on: November 18, 2015, 12:05:29 PM »
A few orphans but no Trojans/malware 

What is the problem with the printer ?


CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
BHO-x32: No Name -> {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} -> No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
BHO: No Name -> {EE932B49-D5C0-4D19-A3DA-CE0849258DE6} -> No File
FF user.js: detected! => C:\Users\Roland\AppData\Roaming\Mozilla\Firefox\Profiles\p6mf8rry.default\user.js [2015-02-17]
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

Offline Eddy

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Re: can't print
« Reply #9 on: November 18, 2015, 01:02:11 PM »
Quote
Epson says I have a Trojan and they want 250.00 to fix it.
Sounds a lot like the avast phone support. >:(

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Re: can't print
« Reply #10 on: November 19, 2015, 06:00:40 AM »
The Problem was I lost connection to my wireless wf-2540 Epson printer, but my wife's apple ipad could still print.   thinking that I would go to Epson and get drivers I called the epson support number and got sent to India and a guy named Chris, yeah right, and he told my I had a trojan and needed microsoft protection.   I told him no and came here.   I have run the FRST fix with the lines provided and will send the log file.  help me Obiwan  :)


Roland

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Re: can't print
« Reply #11 on: November 19, 2015, 03:51:10 PM »
OK first thing to determine is ... Does windows recognise that you have a wireless printer.  Bear in mind that the printer will need to be switched on for windows to see it
Look in devices and printers 

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Re: can't print
« Reply #12 on: November 19, 2015, 07:36:14 PM »
Well, dang,   It was there and I removed it and added it and it didn't work and I just did it again and its working.  I tried it twice.   well it seems to be working and I didn't even have to kill a chicken..... go figure.    ok.  close me out for now.   unless I start having problems again.   Thanks for the help.   


Roland

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Re: can't print
« Reply #13 on: November 19, 2015, 08:23:03 PM »
Just watch it for a day or so :)