Free Antivirus license can't be updated

[REDACTED]

Hi!

I bought an Avast Internet Security License and eventhough I can see the license on my account, it doesn't activateUupdate it. It says "starting the activation or update" and thats it. It never finishes it.
What should I do?
My Version is 2015.10.0.65535

Thanks!!!!!

Claudia

[DavidR]

Did you receive your license in your email receipt order information email ?
It is something like license.avastlic, if you did save that email attachment to your desktop or hard disk and then double click it. Avast then would insert it into your AIS program.

If you haven't got a copy of your license file try the Resend avast License https://www.avast.com/resend-license-paid.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.

[Eddy]

That is a old avast version.

DavidR,
guess you missed the word "Free" in the topic

https://www.avast.com/en-eu/resend-license-free-antivirus.php

[DavidR]

That is a old avast version.

DavidR,
guess you missed the word "Free" in the topic

https://www.avast.com/en-eu/resend-license-free-antivirus.php

I didn't miss it as such - the post also mentions AIS.

So I guess you missed the I bought an Avast Internet Security License bit in the post