Avast and Carbonite used to work well together, but recently (since the last Avast update?) they are no longer compatible. I spoke to Carbonite (who has great customer support), and they made the changes shown below, which usually works. However, it is not working for me. When I paused Avast, Carbonite worked. Then when it unpaused, I got an error message: "Carbonite Secure Backup ENgine Stopped Working and was closed"
Will Avast fix this, or should I replace it?
In case this did not copy properly, go to the Carbonite Support Knowledge Base and search for Avast.
1. Right-click the Avast icon in your Windows and click Open
Avast! User Interface.
2. Click Settings in the top right of the window 2. that appears.
Navigate to Active Protection, select Customize (next to Web Shield), and
select Exclusions.
3. Navigate to Active Protection, select Customize (next to Web Shield), and
select Exclusions.
4. On the Exclusions page, click the Browse button next to a blank line.
Then select the following locations to exclude from the Avast scans:
C:\Program Files\Carbonite\Carbonite Backup\ (32-bit Windows)
C:\Program Files (x86)\Carbonite\Carbonite Backup\ (64-bit Windows)
C:\Documents and Settings\All Users\Application Data\Carbonite
\Carbonite Backup\ (Windows XP)
C:\ProgramData\Carbonite\Carbonite Backup\ (Windows
Vista, Windows 7, Windows 8, Windows 10)
C:\Program Files\Carbonite\Carbonite Mirror Image\ (if you have
Carbonite Mirror Image)
5.
Use the + (plus) signs to navigate to the correct locations, ensuring that there is
a check mark next to the Carbonite Backup folder for each location you add.
6.
Click OK when you have finished selecting locations to be excluded and Avast
will automatically add each location as a separate line on the Exclusions list.
7.
8. Click OK at the bottom of the Settings window and close the Avast User Interface.
You will now have successfully configured Avast to allow Carbonite access to the
Internet.