Author Topic: Avast vs Carbonite  (Read 8860 times)

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Avast vs Carbonite
« on: November 19, 2015, 07:58:39 PM »
Avast blocks Carbonite from running the backup. Contacted Carbonite and worked with them for 3 days, still no work around.

Offline Eddy

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Re: Avast vs Carbonite
« Reply #1 on: November 19, 2015, 08:06:42 PM »
We can't try to help you without knowing details.

What OS/SP ?
What exact version of avast ?
Any other security (related) software installed ? (or was there)
What happens if you try Carbonite ?

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Re: Avast vs Carbonite
« Reply #2 on: November 19, 2015, 08:40:58 PM »
operating system: Win Xp
program version: 11.1.2241
virus version: 151119-1
# of definitions: 3.521.347

No other security software installed.
Carbonite is continuous backup, when it tries to backup connection is lost with their server. When Avast is disabled Carbonite works fine.

Offline mchain

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Re: Avast vs Carbonite
« Reply #3 on: November 19, 2015, 09:23:42 PM »
Avast Free, Pro, AIS, Premier?
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Offline Eddy

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Re: Avast vs Carbonite
« Reply #4 on: November 19, 2015, 09:25:05 PM »
What OS/SP ?

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Re: Avast vs Carbonite
« Reply #5 on: November 19, 2015, 09:45:37 PM »
Avast internet security  subscription good thru 07/09/2016
win xp sp3

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Re: Avast vs Carbonite
« Reply #6 on: November 20, 2015, 01:44:38 AM »
Are there any others with this problem??????

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Re: Avast vs Carbonite
« Reply #7 on: November 20, 2015, 09:04:14 PM »
Yes, I am having the exact same problem.  Installed Avast Free yesterday (and checked for updates), and immediately started getting errors on/from Carbonite, which has been working fine for over two years.  Called their support and they remotely logged on to my computer and custom configured Avast to make an exception/allow *(?) Carbonite to run/work.  Still no-go.  They (Carbonite) are aware of this problem and the tech has obviously been through this drill.  This problem is a result of a recent change to Avast.  XP, Carbonite and AVG coexisted happily since who knows when.  Disabling Avast allows Carbonite to run fine, with no errors.  Is there a fix coming any time soon, or do I need to go back to AVG?

XP Pro SP3
Carbonite current version
Avast Free current version
Using Firefox FWIW


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Re: Avast vs Carbonite
« Reply #8 on: November 20, 2015, 09:26:13 PM »
or do I need to ask for a refund and let other know Avast does not work with Carbonite.

Offline Asyn

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Re: Avast vs Carbonite
« Reply #9 on: November 21, 2015, 06:45:28 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast vs Carbonite
« Reply #10 on: November 21, 2015, 01:42:01 PM »
already did Ticket ID: 35093



Offline Eddy

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Re: Avast vs Carbonite
« Reply #11 on: November 21, 2015, 01:50:55 PM »
Good, now have some patience.

Please keep us informed here about replies/solutions.
They may help others.

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Re: Avast vs Carbonite
« Reply #12 on: December 01, 2015, 04:30:36 PM »
Avast and Carbonite used to work well together, but recently (since the last Avast update?) they are no longer compatible.  I spoke to Carbonite (who has great customer support), and they made the changes shown below, which usually works.  However, it is not working for me.  When I paused Avast, Carbonite worked.  Then when it unpaused, I got an error message:  "Carbonite Secure Backup ENgine Stopped Working and was closed"

Will Avast fix this, or should I replace it?

In case this did not copy properly, go to the Carbonite Support Knowledge Base and search for Avast.

1.  Right-click the Avast icon in your Windows and click Open
Avast! User Interface.
2.  Click Settings in the top right of the window 2. that appears.
Navigate to Active Protection, select Customize (next to Web Shield), and
select Exclusions.
3. Navigate to Active Protection, select Customize (next to Web Shield), and
select Exclusions.
4. On the Exclusions page, click the Browse button next to a blank line.
Then select the following locations to exclude from the Avast scans:
C:\Program Files\Carbonite\Carbonite Backup\ (32-bit Windows)
C:\Program Files (x86)\Carbonite\Carbonite Backup\ (64-bit Windows)
C:\Documents and Settings\All Users\Application Data\Carbonite
\Carbonite Backup\ (Windows XP)
C:\ProgramData\Carbonite\Carbonite Backup\ (Windows
Vista, Windows 7, Windows 8, Windows 10)
C:\Program Files\Carbonite\Carbonite Mirror Image\ (if you have
Carbonite Mirror Image)
5.
Use the + (plus) signs to navigate to the correct locations, ensuring that there is
a check mark next to the Carbonite Backup folder for each location you add.
6.
Click OK when you have finished selecting locations to be excluded and Avast
will automatically add each location as a separate line on the Exclusions list.
7.
8. Click OK at the bottom of the Settings window and close the Avast User Interface.
You will now have successfully configured Avast to allow Carbonite access to the
Internet.


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Re: Avast vs Carbonite
« Reply #13 on: January 27, 2016, 01:17:55 AM »
I have followed the previous post and entered the exclusions as was stated but I still have the same problem with Carbonite not working.  I have spoke to Carbonite several times and they say that it is an AVAST issue.  I am running XP.  I have the AVAST and Carbonite programs on my laptop running windows 7 and don't have any issues.  Is there any other solutions that will resolve the issue?   

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Re: Avast vs Carbonite
« Reply #14 on: February 18, 2016, 08:31:13 PM »
I have the same problem. After implemented the paid Avast, my Carbonite stop working. I spent 2 hours with the Carbonite remote assistance without success. They said that AVAST should take care because it is blocking Carbonite to back up.
My OS is Windows Vista.
Can someone help?