Author Topic: Avast Online Security not available with Firefox 42.0?  (Read 8668 times)

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Avast Online Security not available with Firefox 42.0?
« on: November 22, 2015, 12:38:06 AM »
Hiya,
My searches didn't yield a post on this so forgive me if it already exists and I missed it.

 I recently updated my Avast Premier to version 11.1.2241 and noticed that since then my Firefox (version 42.0) no longer seems to be working with Avast Online Security (version 10.3.3.13). I tried disabling it, restarting Firefox, then re-enabling it / restarting Firefox to no avail. Afterwards I tried to remove it and re-acquire it by logging in (you know...the message that appears on the bottom when showing your account that lets you download / install it) and all to no avail.

Is there any known work-around or fix in the works for this? Would it be better to revert to an older version of avast (I still have an old installer executable) since it did seem to actually work with Firefox 42.0 before the update? Thanks to all that respond / in advance for all help offered!


(BTW: I tried it on Windows 7 x64 & 8.1 x64 with same versions....oddly enough it does still work with Internet Explorer 11.0.9600.18097 but I don't regularly use IE to be honest.)

P.S. - I wanted to add that I tried installing the plugin via by going to (my.avast.com) and logging in that way and downloading the plugin and so still nothing, It does show up under my Add-ons>Extensions but nothing works!
« Last Edit: November 22, 2015, 02:19:20 AM by SurfBlue714 »

Offline Rednose

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #1 on: November 22, 2015, 12:51:47 AM »
Hi SurfBlue714, welcome to the forum :)

Avast Online Security works perfectly well Firefox 42.0.

Try to reinstall Browser Protection :

1) Start - Control Panel - Add/Remove Programs - Avast - Change.
2) Change.
3) Uncheck Browser Protection
4) Continue.
5) Reboot.

Than follow the above steps again, but in step 3 you now check Browser Protection.
Let me know if this helps you.

Greetz, Red.
OS: Win 10 / iOS 17 / Debian 12 / Tails 6
Real Time: Avast Premium Security
On Demand: Malwarebytes
VPN: NordVPN ( NordLynx ) with Threat Protection ( Lite )

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #2 on: November 22, 2015, 01:08:32 AM »
Hello Rednose! :)

Thanks for the warm welcome to the forums!

I went ahead and followed your instructions to the T and it reinstalled the firefox extension but so far I'm not seeing the little avast icon pop up or anything. I'm using the 64-bit version of firefox I can go ahead and try installing the 32-bit and see if makes any difference or not and let you know on that.

-Surfblue714

Offline Rednose

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #3 on: November 22, 2015, 01:15:02 AM »
Hi SurfBlue714 :)

Ah ok, I missed that.
As far as I know AOS is not supported on Firefox x64 yet.

Greetz, Red.
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Re: Avast Online Security not available with Firefox 42.0?
« Reply #4 on: November 22, 2015, 01:20:17 AM »
I don't believe it works with the 64bit version of Firefox 42 as it is still a relatively new release, though I could be wrong. I don't know if avast have a 64bit version of the avast online security (AOS) add-on, which I believe is a requirement for 64bit browsers.

I'm sure there has been something related to this in the forums, though it may a bit hard getting the right search string to turn it up.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #5 on: November 22, 2015, 01:55:42 AM »
Thanks for your replies (Rednose & DavidR), your help is much appreciated!

On Windows 8.1 I tried it on both 64bit and 32bit versions of Firefox to no avail.
On Windows 7 the browser was strictly 32bit however I did attempt the steps previously mentioned with no luck either.
 :(

-Surfblue714

(Edit: Modified the first message adding that I tried going to my.avast.com the first time as well as tried going to add/re-add it via control panel....just in case since I realized I was a bit unintentionally vague.)
« Last Edit: November 22, 2015, 02:21:54 AM by SurfBlue714 »

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #6 on: November 22, 2015, 02:08:35 PM »
You're welcome, I believe avast are working on this for the 64bit version of firefox, though I have no details or time frame.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #7 on: November 22, 2015, 10:36:04 PM »
Ah I see, thanks again!
Any word on just the 32bit version since Windows 7 was always running 32bit Firefox and I uninstalled 64bit Firefox on Windows 8.1 to replace it with 32bit.... all to no avail. I kinda miss those little green check marks next to my google search results.
 :(

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #8 on: November 22, 2015, 10:55:51 PM »
It should be fine, my win7 32bit starter edition netbook I had it installed (for testing) with firefox. The issue as far as I recall was previously it wasn't signed (but now it is by all accounts), so it should work with firefox 42.0.

That said I had previously made some changed to the firefox about:config (see image) to get round the requirement.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #9 on: November 23, 2015, 12:06:50 AM »
Here's what I've got (see attached). My searches did yield that it was a potential issue but not immediately one, especially since my xpinstall.signatures.required is set to false by default. Is it an issue with Windows 64 bit or something since my Windows 7 x64 Ultimate with SP1 seems not to run it on 32bit Firefox 42.0? Anyways thanks again for all your help and any future help as well. It is really appreciated!
 :D
« Last Edit: November 23, 2015, 12:08:27 AM by SurfBlue714 »

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #10 on: November 23, 2015, 12:47:10 AM »
You're welcome.

When firefox finally moves to signed add-ons only I believe it is this area where changes are likely to be made. Firefox had originally intended to have signing committed by a certain version originally that was I believe 42.0, but it looks like that has been pushed back. It is still just warning about unsigned ones - soon it won't allow unsigned ones.

That is why I have done the image of my existing settings so I can watch out for them as I have some old (unsupported/no longer developed) add-ons that I find invaluable.

This isn't something that I'm totally sure on as my win7 system is 32bit. A 64bit OS can run 32bit apps and that should be no different for the 32bit firefox/chrome/opera/IE browsers, etc. However, add-ons for the 64bit version of firefox need to be 64bit signed add-ons, but I don't see how this would impact 32bit browser add-ons.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #11 on: November 23, 2015, 02:00:04 AM »
Quite true that it was originally planned for 42.0 but delayed. I searched high and low without a reasonable explanation for what could be causing my AOS Add-On to not be working properly. I am running 32bit Firefox on both Windows 8.1 & 7, it shouldn't make a difference that the operating system is 64bit since it was all working perfectly fine before I updated to the newest version of Avast.

I suppose if anyone has any other suggestions then I would be immensely grateful to even be able to try them but otherwise I hope that this is something the Avast team is aware of and working on since right now the only thing that I can get to resolve it is to downgrade software (Firefox and/or Avast) which is not something I would particularly prefer.

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #12 on: November 25, 2015, 06:44:59 AM »
So does anyone else have any other methods worth trying? Only option I thought of was downloading a really old version of Mozilla Breadsticks 26.0 and trying to install AOS to that version then doing a straight upgrade!

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #13 on: December 16, 2015, 01:09:12 PM »
Those that want the AOS alerts in firefox before waiting that AOS is meeting firefox development signing demands can use Safe Preview 1.1.2.1-signed which has Google Advisory, McAfee, NortonSafe Web, WOT, Avast!, TrustWave an DrWeb online check aboard.

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Re: Avast Online Security not available with Firefox 42.0?
« Reply #14 on: December 16, 2015, 02:39:57 PM »
Those that want the AOS alerts in firefox before waiting that AOS is meeting firefox development signing demands can use Safe Preview 1.1.2.1-signed which has Google Advisory, McAfee, NortonSafe Web, WOT, Avast!, TrustWave an DrWeb online check aboard.

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