Author Topic: "Secure Line has encountered a technical issue."  (Read 6533 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
"Secure Line has encountered a technical issue."
« on: November 12, 2015, 07:16:02 PM »
Hi, Secure Line VPN - has suddenly stopped working today - all I get is the message "Secure Line has encountered a technical issue.". This happens as soon as I try to open Avast VPN up.

Any help?

Chris

REDACTED

  • Guest
Re: "Secure Line has encountered a technical issue."
« Reply #1 on: November 12, 2015, 07:23:57 PM »
Ha, I've been trying for the last hour to connect - re-booting etc. Now it's just started working again - just like that... must be magic... but I'm relieved that it wasn't something to do with my computer. It would be nice if the error message could mention if it has something to do with the users end - or Avasts end... if you see what I mean...

Chris

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 7170
  • When you think you know, Think Again
Re: "Secure Line has encountered a technical issue."
« Reply #2 on: November 13, 2015, 12:32:27 AM »
When using any VPN service, it is not uncommon to experience periodic Server Issues which interrupts functionality. :)

REDACTED

  • Guest
Re: "Secure Line has encountered a technical issue."
« Reply #3 on: November 21, 2015, 03:16:14 AM »
Today  (since ~ 4pm) Avast Secure Line has stopped working on several occasions and gives the "Secure Line has encountered a technical issue" message.

Following up on this I find that free Antivirus is also stopping repeatedly. Restarting or rebooting fixes the problem for a few minutes then it fails again.

Windows 7 Pro / Chrome / Antivirus Program Version 10.4.2233 / Virus Definitions 151120-1

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31080
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: "Secure Line has encountered a technical issue."
« Reply #4 on: November 21, 2015, 02:27:04 PM »
Antivirus Program Version 10.4.2233 is a old(er) version.
Newest is : https://forum.avast.com/index.php?topic=178580.0

Latest beta : https://forum.avast.com/index.php?topic=179386.0

Offline Davidek

  • Avast team
  • Poster
  • *
  • Posts: 405
Re: "Secure Line has encountered a technical issue."
« Reply #5 on: November 23, 2015, 01:52:22 PM »
Hi crmartin,

What locations were you trying to connect to please? 

Thanks,

Davidek