Author Topic: Avast Uninstall Problems  (Read 5475 times)

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Offline matty.green2000

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Avast Uninstall Problems
« on: November 25, 2015, 01:21:41 PM »
Hi,

I recently installed Avast Antivirus Free on a few computers, i later uninstalled it, because it were stopping programs working over the network, after it uninstalled, i restarted the computer, as i was prompted to. When it restarted it booted into Startup Repair, but it states that "Startup Repair cannot repair this computer automatically".

This is the Problem's Details
Problem signature:
Problem Event name : StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21199533
Problem Signature 05: AutoFailover
Problem Signature 06: 13
Problem Signature 07: CorruptFile
POS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Please can i get any assistance, i do not want to re-install Windows 7, because then i will have to set up the network again, is there any other way to clear this issue?

Offline Eddy

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Re: Avast Uninstall Problems
« Reply #1 on: November 25, 2015, 01:31:57 PM »
If you haven't used the uninstall tool, please do so and see if solves the problem.

Offline matty.green2000

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Re: Avast Uninstall Problems
« Reply #2 on: November 25, 2015, 01:36:01 PM »
How? We can't boot into windows.

Offline Eddy

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Re: Avast Uninstall Problems
« Reply #3 on: November 25, 2015, 01:42:13 PM »
The tool needs to run in safe mode.
If that isn't working either...
https://forum.avast.com/index.php?topic=53253.0
Scroll down to "If you cannot  Boot the computer" and follow the instructions.

Offline matty.green2000

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Re: Avast Uninstall Problems
« Reply #4 on: November 25, 2015, 01:44:35 PM »
Thanks, i will give it a go.

Offline matty.green2000

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Re: Avast Uninstall Problems
« Reply #5 on: November 25, 2015, 02:30:43 PM »
I created the boot cd, but while it is trying to load the Reatogo desktop, it give me a blue screen, i've tried it with 7 of the computers. I then restart the computer without the cd in, and it gives me the same error. What else can i try?

Offline Eddy

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Re: Avast Uninstall Problems
« Reply #6 on: November 25, 2015, 02:33:27 PM »
Try it with Rufus
https://rufus.akeo.ie/

Offline matty.green2000

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Re: Avast Uninstall Problems
« Reply #7 on: November 25, 2015, 02:39:42 PM »
I will give it a go.

Offline matty.green2000

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Re: Avast Uninstall Problems
« Reply #8 on: November 25, 2015, 02:41:23 PM »
What must i load onto the flashdrive with Rufus?

Offline matty.green2000

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Re: Avast Uninstall Problems
« Reply #9 on: November 26, 2015, 06:44:18 AM »
Okay, so i used Rufus and i loaded the FRST.exe onto the flashdrive, i then rebooted the computer, which then booted into the FreeDOS kernel, i then typed in the command "FRST.exe" and pressed enter, it then said that "This program cannot be run in DOS mode".

What should i do now?

Offline Eddy

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Re: Avast Uninstall Problems
« Reply #10 on: November 26, 2015, 10:30:01 AM »
You need to create a bootable usb stick with Rufes that boots Windows.

Offline matty.green2000

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Re: Avast Uninstall Problems
« Reply #11 on: November 26, 2015, 11:05:50 AM »
So if i create it so that it boots windows, won't i lose all the data on the computer?

Offline Eddy

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Re: Avast Uninstall Problems
« Reply #12 on: November 26, 2015, 11:27:51 AM »
No, you need to create the usb stick so that a windows environment is loaded.

Offline matty.green2000

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Re: Avast Uninstall Problems
« Reply #13 on: November 26, 2015, 12:24:30 PM »
How would i do that?

Offline essexboy

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Re: Avast Uninstall Problems
« Reply #14 on: November 26, 2015, 10:42:57 PM »
What version of windows do you have and is it 32 or 64 bit