Author Topic: there's wifi connection but can't use any online services  (Read 1921 times)

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there's wifi connection but can't use any online services
« on: November 27, 2015, 12:38:13 PM »
A few days ago avast done some cleaning up or something like that to my computer and deleted some files after that it seems that there is Wifi connection but I can't seem to log in to online services please help me. Thanks in advance.
I'm currently using windows 8.1.

Offline Pondus

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Re: there's wifi connection but can't use any online services
« Reply #1 on: November 27, 2015, 12:41:09 PM »
follow instrtuctions here  https://forum.avast.com/index.php?topic=53253.0
attach Malwarebytes and Farabar Recovery Scan Tool logs ... 3 logs total

see below the box you write in ... Attachments and other options

when done a malware expert will assist you


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Re: there's wifi connection but can't use any online services
« Reply #2 on: November 28, 2015, 09:03:24 AM »
Sorry for not sending the malwarebytes scan as for some reason it could not install

Offline Eddy

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Re: there's wifi connection but can't use any online services
« Reply #3 on: November 28, 2015, 09:11:05 AM »
Addition.txt is missing

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Re: there's wifi connection but can't use any online services
« Reply #4 on: November 28, 2015, 09:15:32 AM »
Sorry about that here it is

Offline essexboy

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Re: there's wifi connection but can't use any online services
« Reply #5 on: November 28, 2015, 12:09:12 PM »
Your winsock chain is broken as you had installed YetAnotherCleaner  which also brought down shopper pro and lots of other adware

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Download the attached fixlist.txt, in the same location as FRST.exe

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S0].txt as well.
FINALLY

Please download Malwarebytes Anti-Malware to your desktop
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Ensure that "Enable free trial of Malwarebytes Anti-Malware Premium" is unchecked
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
  • Reboot your computer if prompted.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

To access logs from Malwarebytes Anti-Malware 2.0:



1.Open Malwarebytes Anti-Malware 2.0
2.Click History > Application Logs
3.Double-click the log you would like to open

Scan Logs record detections from manual scans, including threats detected and the actions taken against them

To save a Scan Log:

1.Open the log file you would like to save
2.Click Export
3.Choose to export to a .txt
4.Choose a folder to save the log file in, then click Save
5.Post that log here