Author Topic: Avast Home, licence key problem, WinXP multi-users  (Read 8047 times)

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steph_ch

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Avast Home, licence key problem, WinXP multi-users
« on: December 10, 2005, 04:55:12 PM »
Hello everybody,

I have installed Avast! home edition on my computer with the Administrator account. With this account, it work well. But on all others, it ask me for the licence key. Some accounts have administrator right, other not.

I have tried to reinstall, to use a different licence key or to install it with an other account: the same problem.

What can I do to use Avast on all accounts ?

OS: MS WinXP pro sp2
Avast! : Home edition, 4.6.739

Offline Lisandro

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Re: Avast Home, licence key problem, WinXP multi-users
« Reply #1 on: December 10, 2005, 10:52:52 PM »
I have installed Avast! home edition on my computer with the Administrator account. With this account, it work well. But on all others, it ask me for the licence key. Some accounts have administrator right, other not.
It's not adviceable to use more than one account with administrator rights... this will mess some installations (even the antipiracy features of some programs).
If you use the same key in all accounts with adminstrator rights, won't it work?

What can I do to use Avast on all accounts ?
Did you try to logon and install with the Administrator account?
How to login as administrator: http://windowsxp.mvps.org/admins.htm
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steph_ch

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Re: Avast Home, licence key problem, WinXP multi-users
« Reply #2 on: December 10, 2005, 11:18:36 PM »
Thanks for your reply!

Some of my programs need administrator rights to run, and they are used by other users, that why I have more than one account with those rights.

I have tried to use the same key in all accounts, but it failed: Invalid licence number.

Quote
Did you try to logon and install with the Administrator account?
Yes, I have done that, with the same problem.

I have noticed that some Avast tasks is running in all accounts:
ashServ.exe, ashMaiSv.exe and ashWebSv.exe
If they can protect my computer when I use those accounts, it will be OK. I don't need to access the Avast window with all accounts. But I want to be sure of that. Do you know something about that ?

Offline Lisandro

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Re: Avast Home, licence key problem, WinXP multi-users
« Reply #3 on: December 11, 2005, 12:55:48 AM »
I have noticed that some Avast tasks is running in all accounts:
ashServ.exe, ashMaiSv.exe and ashWebSv.exe
These applications run at System account. It's ok and working.

If they can protect my computer when I use those accounts, it will be OK. I don't need to access the Avast window with all accounts. But I want to be sure of that. Do you know something about that ?
I think only ashdisp.exe (the icon) or the interface run into user accounts.

By the way, I suggest that more than using many Admin accounts, the better will be trying RUNAS, a fantastic way to use Admin rights.
http://www.snapfiles.com/dlnow/dlnow.dll?Inc=No&ID=109466
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steph_ch

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Re: Avast Home, licence key problem, WinXP multi-users
« Reply #4 on: December 11, 2005, 09:55:51 AM »
ashdisp.exe run at startup in all accounts and show the following message, except on administrator account:
"La clé de licence n'est pas renseignée." in English: "The licence key is not given".
Then, it stop when I click OK.

These applications run at System account. It's ok and working.
Do you mean my system is protected by the 3 applications even if ashdisp.exe doesn't work ?

Thanks for your advice about RunAs, I will try it.

Offline Lisandro

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Re: Avast Home, licence key problem, WinXP multi-users
« Reply #5 on: December 11, 2005, 01:09:10 PM »
These applications run at System account. It's ok and working.
Do you mean my system is protected by the 3 applications even if ashdisp.exe doesn't work ?
ashdisp.exe does not protect you of nothing... it's just the 'icon' on the system tray.
If you hide the icon (there is an internal setting to do so), you're remain protected as well.
But, maybe I can think in other way to solve this...  ::)
Maybe the problem is the access rights to the Windows Registry key where the avast! registration key is stored. Maybe Vlk or other programmer could give me a help here...
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steph_ch

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Re: Avast Home, licence key problem, WinXP multi-users
« Reply #6 on: December 13, 2005, 11:33:15 AM »
Thanks for your help, Tech, it's very kind!

I will look in the registry if I found the entry key and verify the rights on it.

I will post my results if I success.

Offline Lisandro

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Re: Avast Home, licence key problem, WinXP multi-users
« Reply #7 on: December 13, 2005, 11:49:16 AM »
Thanks for your help, Tech, it's very kind!
I will look in the registry if I found the entry key and verify the rights on it.
I will post my results if I success.
Feel free to ask any other question related to avast.
Welcome to forums  8)
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Offline igor

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Re: Avast Home, licence key problem, WinXP multi-users
« Reply #8 on: December 13, 2005, 02:32:49 PM »
Well, is there anything (registry keys, files, folders) restricted for the particular administrator account (where you installed avast!) only, i.e. not available to the other accounts?

Offline Vlk

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Re: Avast Home, licence key problem, WinXP multi-users
« Reply #9 on: December 13, 2005, 03:08:28 PM »
....Like the registry key HKLM\Software\ALWIL Software\Avast\4.0 ??

It needs to be accessible for reading from all accounts..
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steph_ch

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Re: Avast Home, licence key problem, WinXP multi-users
« Reply #10 on: December 13, 2005, 09:47:01 PM »
The registry key  HKEY_LOCAL_MACHINE\SOFTWARE\ALWIL Software had only rights for administrator and system. I have add read right for everybody and... it's working!  ;D

Avast run well on all accounts !

Thank you very much Vlk, igor and Tech for your help!

Avast forum is a great forum for a great software!