Author Topic: Problems with Subscription Key for SecureLine  (Read 5250 times)

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Problems with Subscription Key for SecureLine
« on: December 02, 2015, 09:59:58 PM »
Hello,

yesterday I purchased the secure line VPN on my laptop and my iPhone and I'm having trouble. I purchased the licence through the AVAST website, it says that the "device could not restore the subscription successfully" - I got 2 mails with 2 order numbers for 1 order. I hope you will fix that - I don't want to be charged twice! I wrote a mail yesterday - no response! And on my laptop, I open the licence file, which says that it was successfully inserted, but then my AVAST says that my VPN licence has expired please renew. I hit the renew button and nothing happens. All this in the last 30 min of my purchase - and 1 day after. I know that the licence key for laptop is different from iPhone.

Please help

Offline Eddy

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Re: Problems with Subscription Key for SecureLine
« Reply #1 on: December 02, 2015, 11:24:18 PM »
What does it say in your account about the license(s) ?
https://my.avast.com

Offline jobert

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Re: Problems with Subscription Key for SecureLine
« Reply #2 on: December 03, 2015, 12:39:28 PM »
Hi Thomas,

Did you buy a subscription for SecureLine for iOS or for Desktop only?

We currently do not have cross-platform license. So the license you buy for your laptop does not work on another platform.

If you have a license for SecureLine iOS, the subscription code will be a 12 characters code and you should be able to activate it by going to the application settings > Subscription, and tap the button on the bottom of the screen - "Enter a subscription code".

Regards,

Jobert